Check in could have been more welcoming and informative. Room and bathroom were large and generally very clean; bed comfort was average. Breakfast had reasonable choice. Overall recommended and good for a short stay.

It was a great stay! The staff was amazing!!!

The dirtiest hotel I ever stayed at and was quite shocked to be woken up with bedbugs crawling all over the pillows and bites on my arm definitely would not recommend this hotel stay at your own risk rooms were dirty too!

Great experience

I enjoyed my stay. Glad they were available to receive me even though I arrived late.

There was so much noise from upstairs guests, footsteps all night, kids running around.

The staff was so nice & accommodating, it was clean & the breakfast was good. I didn’t like that the phone in the room didn’t work & after reporting it to the front desk, nothing was done to rectify the problem. Overall everything was great! Very nice & clean.. we loved it.

Staff were kind and rooms were great. Only issue was the air conditioner, 73 was too hot, and 72 was freezing. Something was really wrong with it.

Staff were super chill and polite, breakfast was also decent.

Was comfortable, but not as clean as most Hampton properties we have used in the past. Most of the staff were very helpful. We had no significant problems.

Friendly staff, good breakfast and comfortable room.

Great hotel, convenient location..

Great place to stay

Everything was great from check-in to checking out. Only thing that could be better would be the beds. Way to hard.

Nice hotel and reasonable price

Front desk were very friendly

We lost power last Thursday and needed a hotel because I am on oxygen and needed the power and AC. I made the reservation on line but I forgot to ask for downstairs room. Even though they didn’t have any, Jeanette made sure we had the rooms next to the elevator and was set up for handicap situations. The room was excellent! When we checked in Jeanette had already left for the day and Lauren was there. She was just as amazing! She remembered me and my family every time we came through the lobby. The next day I forgot my key as Jeanette was gracious enough to let me back in. Loosing power was a horrible experience especially with the unbearable Houston heat, but they made our stay such a pleasant experience, I forgot all about loosing all my food. You will not regret staying at this Hampton Inn at I-10 and Park Row. Thank you ladies for making our experience an enjoyable one!😊

Will return

Staff was nice. Breakfast needs variety, they did not even have bacon. Room was supposed to be cleaned every other day. We spent 3 nights and they never came. When you get to your hotel room late at night you want it to be neat and clean. We did not complain, it was late and we were tired.

Few of staff was rude

Everything was perfect! Thank you

The air condition vents leak. The carpet is damp and the entire hotel smells very musty. Many of the common areas were not clean. There were dirty linens in the hallway overnight. Would not recommend.

It was clean

Had to have an outpatient procedure at Houston Methodist West Hospital and had to be there at 0600. Hotel is just across from Tx Childrens Hospital West and down the block from Methodist West Hospital. We were very impressed with the room. It was clean, spacious and nicely furnished. The bathroom had a HUGE double shower and they use the refillable amenities, (no mini plastic bottles going into landfills). Will definitely stay again and recommend to others.

Rooms may not get clean up even for an extendend number of days, during my start they wait 5 days until my room was cleaned, even though I was asking everyday to do it.

used condom in the closet at check in, when we told the front desk they offered to remove our parking fee. We has our young daughter with us, unacceptably! They didn't clean our room the 3 days we stayed and we had to go to the receptionist for clean towels.

The property was very nice, clean and the staff was very professional. Definitely would highly recommend.

We were very pleased with friendly staff and the cleanliness of the room.

Very clean quiet place would definitely stay there again

We enjoyed the local restaurants and shopping nearby.

Everything was great! Kudos to the staff at the counter, especially to the lady who checked us in. She made the check in/out process so easy. Her customer service was outstanding. I'm sorry I can't remember her name. Hopefully you can find it in my invoice.

Clean, comfortable and loved the breakfast