Despite booking one of the most expensive rooms in the hotel I was given the run around for an hour. Check in was at 2 yet it was 3pm before they gave me the keys. Also, I had asked in advance for an extra bed in my suite but there was not one.

My experience was very mixed. I got upgraded to a sea view suite which was excellent. Super comfortable bed and great bath and balcony and living room. Just like in photos. Ordinary rooms are less than one would expect from a Radisson, and not like in the photos. My main issue was the constant loud techno music at the central poolside from 11am to 9pm, even when the pool-side bar was closed. It was not music suitable for a summer pool-side, but more for a night-club. Could hear from inside ordinary pool-side rooms also. Other hotels I stayed in along this coast has pool-side music but it was pleasant. Breakfast was good and nice to sit by pool. Loved sitting out by the beach at night and the natural pool area in the sea by the hotel was fab for splashing around, but not advised for weak swimmers, in off-season. Nothing to do outside the hotel in walking distance, and quite depressing roadway outside. Duty manager was excellent and addressed some concerns I had very professionally. I recommend Hotels.com loyalty scheme for assisting in upgrades!

The check in procedure was very efficient. Excellent juice.

Hotel was nice, lots of renovations on the go during our stay unfortunately. Also unfortunately we couldn’t buy alcoholic drinks as it was a religious holiday. The rooms were great. Stayed in a suite. Food choice in dinner buffet very poor for western tastes.

Excellent staff

Overall a good stay

The rooms were not very clean.

The rooms were not very clean.

When we checked in the room was smelling strong of perfume. We went out for 3-4 hours, and when we came back and the perfume smell had gone, there was a distinct smell of mould. We were offered a new room, but it was just the same. We wanted a full refund, but had to pay for one night. We left anyway and checked in to another hotel. The hallway and room was very worn down, not like on the pictures at all. But other than that and the smell of mould, the room seemed clean. There was some really helpful and kind staffmembers, but the manager was rude.

Location is good . Hotel needs improvement in all sectors..

Location is good . Hotel needs improvement in all sectors..

Following health measures

Following health measures

Beautiful Hotel! We had a one bedroom suite and it was magnificent. We had a huge wraparound patio with panoramic views of the ocean all around, that is almost felt like we were in the middle of the Ocean. The rooms were decorated beautifully with Ocean colors.Our room boy Lasith was the best. His careful attention to detail made our stay special. Food was good and service all around was superb!

For the price of a 5-star hotel:Beach is not swimmable, barely walkable with the shape corse sand. The fake palm tree in the water makes a real eyesore.Room was small and dark with cheap, stained furniture and patchy painted-over walls & ceiling.Buffets looked and tasted like hospital food, and ala carte items made me miss McDonalds like never before.Worst part was front desk service - Miss Desha Lak was a real piece of work - no eye contact, slammed check in form on counter with her palm, threw a pen on top, and so much despise in her tone that made us feel really unwelcome. She also refused to help with currency exchange - “check the rates yourself over there” were her exact words.Our stay at this godforsaken hotel really ruined our wonderful time in Sri Lanka. Please don’t make the same mistake we did.

For the price of a 5-star hotel: Beach is not swimmable, barely walkable with the shape corse sand. The fake palm tree in the water makes a real eyesore. Room was small and dark with cheap, stained furniture and patchy painted-over walls & ceiling. Buffets looked and tasted like hospital food, and ala carte items made me miss McDonalds like never before. Worst part was front desk service - Miss Desha Lak was a real piece of work - no eye contact, slammed check in form on counter with her palm, threw a pen on top, and so much despise in her tone that made us feel really unwelcome. She also refused to help with currency exchange - “check the rates yourself over there” were her exact words. Our stay at this godforsaken hotel really ruined our wonderful time in Sri Lanka. Please don’t make the same mistake we did.

The hotel is nice and nice location but it wasn’t clean at all and the staff are not helpful at all .. they need to improve

The hotel is nice and nice location but it wasn’t clean at all and the staff are not helpful at all .. they need to improve

d

Great hotel. Very helpful staff.....Tharindu at the front desk was exceptionally helpful; Shashank at the restaurant and all the rest of the staff were great.

d

Very good view to the ocean and pool area. Exellent breakfast.

The staff were extremely friendly. Their assistant front office manager is a gem. The breakfast was vast and amazing, mixture of Sri lankan, indian, En

The room was good, clean, and it had a great view. Food was good. Great pool and access to the beach. Minor detailing in the room bathroom (dangerous swinging and sliding doors). Electricity shut down a few times during our visit, entailing that the elevators didn’t work and we had to walk down from our seventh floor room.

The room was good, clean, and it had a great view. Food was good. Great pool and access to the beach. Minor detailing in the room bathroom (dangerous swinging and sliding doors). Electricity shut down a few times during our visit, entailing that the elevators didn’t work and we had to walk down from our seventh floor room.

Amari Galle is a well designed gem of a hotel near Galle. It had a superb breakfast and warm swimming pool and wasnt to busy during our stay. Lots to do around the vast gardens and expansive levels.

I would definitely stay at Amari Galle again. It was the perfect hotel for the beginning of our trip in Sri Lanka. We were given a beautiful room, a surprise for our honeymoon and the service was excellent.

I went to Amari with my husband for our anniversary we had great time there the staff were really nice and professional this place is like a piece of heaven! Special thanks to the assistant manager Darshy and dashank they took a good care of us will recommend this wonderful place for all , and of course will go again and again

We stayed here for 1 night and had stepped out for the night. They informed us the kitchen is 24/7, when we returned back around 4:30am and ordered for food the order was accepted, and informed us the waiting time is 45 mins. We had agreed to this and waited until 6:00am but the food never arrived. Following day when we checked out we were shocked to see the food bill attached to our final checkout bill and we had to clarify it to them that the food never came the previous night. The on duty manager was kind enough to understand this situation and waived it off from the bill. Over all this property is amazing with the view and the service they provide except that one instance. It’s worth the price and a great spot in Galle to relax. Highly recommend

We just spent 3 perfect days at Amari Galle. Upon arrival we were provided a refreshing towel and drink which was needed after our long travel. The hostess asked how our stay in Sri Lanka had been and we advised we had just got engaged. She walked off to complete the check in process and we were then upgraded to a top floor room and surprised in our room with a chocolate cake - such a lovely gesture!! Our room was beautiful and clean, comfy bed and pillows, tea making facilities, flat screen TV, working air con and area to store our suitcases with large walk in shower. The facilities are wonderful - ocean front to the Indian Ocean, huge swimming pool, restaurant, rooftop bar and well equipped gym. Food was delicious - everything we ordered throughout our stay was so tasty. Location was really good, a short tuk tuk from Galle Fort but away enough from the hustle and bustle - a true paradise. But what really topped off our stay was the staff. From check in to the restaurant to the poolside to the beach front, everyone was just so welcoming, helpful and friendly. Thank you Amari, we just can’t thank you enough!!! We will cherish these memories forever.

One-bedroom suite is very spacious and well-maintained. Many spa treatments available on site - I had 2 fantastic massage treatments with Muli (best masseuse ever). Very good pool area and several choices of where to sit. You can order food and drink at the pool bar. The sea by the hotel was quite rough when I went (red flag was up) so not one for swimmers; but otherwise there are many hotel facilities for you to enjoy.

Very good breakfast, nice pool and awesome rooftop bar