Was not very happy with the food.

Bad service

I read a lot of reviews on this place before booking. I will say that I regret not booking Cofresi Beach Resort or the Lifestyle Beach Club hotel as they are both actually on the beach and have a better options than the Presidential Suites. That being said, I am not unhappy with my decision. We still had access to all of the other resorts in the Lifestyle compound. We had the option to walk or take the shuttle that between the hotels. Once we knew where we were going, though, we opted to walk as it was usually not too far and then we did not have to tip the driver. I would recommend that you take cash and get DR pesos (100 pesos is like $2 US) for tips for the bartenders and shuttle drivers. It is not required, but they do appreciate it and remember it...and give you better service. I know it should not be that way, but it is what it is. I will also say that I preferred the stay during the week rather than the weekend. It was a LOT less crowded and easier to enjoy the beaches, pools, bars and restaurants. I was a bit confused on the whole eating rules. We were told that we could only make reservations at the restaurants for two nights since we were not "vacation club" members (read timeshare without the maintenance fees and restrictions on travel dates). However, there was always two different buffets to choose from, but they served the same food in both places nightly. We did find the buffets decent, they have cooking stations where you could get cooked to order meals

was a little disappointed because I booked a one bedroom and was given a different room!!!

Our apartment was just excelent. Good WIFI in and around the property. Good transport around all the facilities

Very good

I been there a couple times and everytime im leaving i wanna stay longer. The services are great. The have to fix minor things around and more snacks during the afternoon. Other wise i love this resort its my favorite. Im coming back soon !

Great staff, lovely property. Rooms needs some plumbing upgrading and check in bit of a hassle but all in all a great stay

It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and dime me for everything. It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and die me for everything they made me pay for an umbrella as well as, the safe that comes standard in your room in every all inclusive they were horrible

Great staff members great customers service

Room was dirty and for the price you pay you should be allowed visitors

My boyfriend and I, had a wonderful time. Our room was beyond amazing, staff were great & very helpful when you needed any assistance. Food is very tasty, they changed it up every day & it never once disappointed. Everything was a walkable distance, didn’t feel like anything was too far. We will definitely make it a yearly thing to visit, we already miss it & want to return!!

The recreation at pool is very bad , don’t have music nd animation

Absolutely beautiful and breath taking. We will come again.

Nothing to say! Horrible!

Great vacation destination with all the amenities one could ask for! Amazing staff and exceptionally hospitality!

We had booked the Presidential Suites but upon our arrival were "upgraded" to the Royal Suites. This was our first stay at the property and so i was not initially aware, but this was not an upgrade. The room was much smaller and shabbier. This took several hours to get resolved, and they were not able to move us back to the room we had initially booked until the next day. That experience was relatively representative of our stay. The individual people who work at the resort are lovely, but the corporate entity is trying to milk people for all they are worth. Everything is about trying to sell real estate, or get people to buy "upgrades." Once we were in our correct room it was spacious and comfortable, and the beach is wide and very swimmable. The pool near our room was adults only however, the beach was littered with trash, and many of the restaurants are reserved for people who own timeshares, which had not been clear when booking. The beach was also a 10-15 minute walk, which was fine for us but would be tough if you were less mobile. The shuttle only came every ~25 minutes and was often full. Overall I would not recommend this hotel.

I loved the Dominican people very happy, helpful and kind.

I wish that I never book this place , we pick two room Presidencial suits , front desk staff rude and bad services, I request extra clean towels the answers was how many people you have in your room? We don’t have any clean towels, them 2 hrs after they sent house. Keeper saying that she can dry the dirty ones that used to clean the floor . All bathrooms was clogged contact maintenance no one has answered.

One of the best resorts in the country

Good stay

I stayed at PS in April and the experience was good but now I won’t recommend this place the service and everything else has gone down I had a terrible time staying at PS

Food was horrible, and you weren’t allowed to leave with any food back to room also liquor was softed

Room is very old card open doors no working, X

We had bugs in the rooms roach and termites rooms smells bad tiles on floors all broken , floors dirty and my feet would turn black they change me to another room a little better but tv would work still had termites , light on the pool as give chock to people passing in front lights the grounds had garbage a lot plastic cups inside pools stuff no so friendly I has an disappointed , food really limited choices over all really bad experience I would never go back to that resort

The mini fridge was empty and when I called I was told someone would come to fill it but no one did.

Nothing

There was little to no accommodations in regard to dinner, two of my family members rooms woke up to a flooded bedroom, the stoves didn’t work in any of our rooms, we found a cockroach on my uncles clothes in the bedroom, in order to go to eat anywhere you have to wait for the shuttle which takes about 25 min & if it’s packed you have to wait for the next one. The staff & service were a 0/10, very rude. And the overall I will never go back to this place or recommend it.

This hotel is beautiful but old. When we first arrived it was so exciting but soon turned into a nightmare. The room smelled like mold and they were able to move us. However, two days later our new room completely flooded (this happened to several other people as well). Our clothes were all soaked and they just came and mopped the room out for an hour. The water wasn’t even coming from the doors but rather the floor. The food was mediocre and it was almost impossible to make reservations. They acted as if everything was booked yet you go to dinner and no one was there. It seems as they push people to eat the buffet which was not great and almost the same daily. Several days we ventured into puerto plata for great food, even though we were staying at an all inclusive. Some staff were friendly but it wasn’t worth the trip. If you plan to stay I wouldn’t recommend more than two days.

I regretted being there the very first day, we even left the hotel earlier. ROOMS: We had two rooms (two couples celebrating honey moon) One of the rooms with a jacuzzi and the water was coming out dirty (I took pictures) The other room A/C was broken and it is so hot in DR. The refrigerators had no thermostat (it was broken) and the drinks in the room were not even cooled. There was no electricity like 4 times during the night. Restaurants: they were ok… VERY limited options (even the ones with reservations) Bar: TERRIBLE!! you could notice the liquor wasn’t the one you asked, and the cocktail were juices lol STAFF: most of them were nice! Only complaint is the cleaning ladies they rushed us to give them the dirty towels… like we had to give them, no matter what we were doing… Never again. The worst “all inclusive” resort ever.

I arrived at12 and check in was at 3. I paid 60$ for early check i and I still got check in at3

I like that I had access to the nearby resorts.