It was a very convenient location. Although the picking up the keys in a different address is a terrible idea and super inconvenient especially for travelers carrying luggage. Why not have the lock box where people stay? Makes no sense. Also, female dorm room was way too tiny for 6 people. Some beds are way too close to the ceiling. My roommate hit her head 3 times on the wooden beam and close to the AC vent not cool.

The place was amazingly quiet and tranquil. Really liked the location and everything.

The area of the rooms where the beds are located are spacious and clean, the beds are comfortable, the shower water gets sufficiently hot so you will not feel cold, they have double sinks in shared rooms. And the common space is very well decorated. The reception staff is simply amazing and super nice. Thank you and see you next time!

Central location for all the old Town things.

Great location!!!

a nice option for a low budget traveler and someone who wants to meet other travellers.

Located in a side alley within just a few steps from Gran Place. Clean room with great shower and bathroom. Awesome huge lockers!

This hostel is a pearl on a way of travelers on budget. I see just one problem that once happen to me, and I see that other oeople are having the same problem: receptionist is not showing up in the morning on time. Travellers keft without driexcess to drjnking water, tea, their food stored in refrigerator.

The hostel was very clean. The bed was comfy and it was generally quiet. But the room had a strange, foul smell when I checked in (I was the first to check in), there was some hair around the toilet and the towel didn’t seem clean. Also, it was quite disconcerting to walk for 13 mins to pick up the keycard. I didn’t enjoy it.

Best location

The stay was amazing and the room were spacious, tidy and new. The only problem was to collect the key card from 1.5 km away from another location. Rest its a perfect place very near to central station and other city centre attractions. The towel was also free here, thats a plus. It was my first experience to stay at a hostel and I was very happy at the end not to choose a hotel.

everything

Check in is across town. Not handy when you arrive at the address that I booked with 30 kilograms of luggage

My biggest complaint is that there was never any hot water in the shower (for anyone in my room). It would be helpful to have staff at both locations as I left my key in my room one day and I know it happened to someone else, but understand it may not be feasible. It’s an amazing location right in the middle of Brussels, but recognize with that also comes the noise of bars and locations right outside the window being open late. Most of us were able to sleep right through it.

My biggest complaint is that there was never any hot water in the shower (for anyone in my room). It would be helpful to have staff at both locations as I left my key in my room one day and I know it happened to someone else, but understand it may not be feasible. It’s an amazing location right in the middle of Brussels, but recognize with that also comes the noise of bars and locations right outside the window being open late. Most of us were able to sleep right through it.

It's more about what I don't like. Morning. 8:30am. I should be able to get into the common area to fill bottle with water, charge my phone, and make a cup of tea, leaving my backpack for a while. But common area closed, nobody here, sandwiches in the refrigerator cannot be retrieved. Nonsense

Nice hostel overall. Amazing location, feet from the Palace area. Bathroom was modern and clean. Nice kitchen. Room is tight. Not a lot of space. Annoying having to walk multiple km to check in at another location.

This hostel is in excellent condition. Clearly it's got a huge potantial especially as per its fantastic location. However, the so called "reception" is not a 10 minute walk. I would rather say 20 minutes. Although the hostel does warn you about that on an email, you get so many emails after booking and the addresses become confusing. Matter of fact, I ended up at the hostel first, thinking it was the "reception". There is a map at the hostel showing the location of the reception but you need to be a good map reader. There and back a 40 minute walk dragging your luggage. Another thing that put me off was that there was no personel available at the hostel in the night time. There was no means to reach the reception either. My key didn't work and that I got stuck. Luckly, a guest let me use his phone to contact the "reception". The reception's response was annoying. When the woman on the phone relaying what I said to her to another person at the "reception", she went like "he says his key won't work bla bla bla". So your customer is in need and his needs are just bla bla bla for you right? After a long deliberation, I was to told to come over to the "reception". Because, they could not send anyone from the "reception". Cut the long story short, it is a great hostel but needs to provide a personel at the actual place to help customers rather then being ignorant to their needs.

This hostel is in excellent condition. Clearly its got a huge potantial especially as per its fantastic location. However, the so called reception is not a 10 minute walk. I would rather say 20 minutes. Although the hostel does warn you about that on an email, you get so many emails after booking and the addresses become confusing. Matter of fact, I ended up at the hostel first, thinking it was the reception. There is a map at the hostel showing the location of the reception but you need to be a good map reader. There and back a 40 minute walk dragging your luggage. Another thing that put me off was that there was no personel available at the hostel in the night time. There was no means to reach the reception either. My key didnt work and that I got stuck. Luckly, a guest let me use his phone to contact the reception. The receptions response was annoying. When the woman on the phone relaying what I said to her to another person at the reception, she went like he says his key wont work bla bla bla. So your customer is in need and his needs are just bla bla bla for you right? After a long deliberation, I was to told to come over to the reception. Because, they could not send anyone from the reception. Cut the long story short, it is a great hostel but needs to provide a personel at the actual place to help customers rather then being ignorant to their needs.

The location is great, the only hassle is that you have to do your check in somewhere else and if you are not very familiar with the area it might take you around 10-15 mins to get there. Not very convenient if you are carrying luggage. Other than that, the facilities are great, very clean and nice.

Very nice place! Comfortable! Very very clean !! I definitely recommend !!

Check in is at the other location a good 10-15 minute walk away if you dont get lost. The hostel is located in a small alleyway full of cat callers and druggies. I made sure to keep my passport, camera, money, etc with me both days I was there and I am so glad I did. Even with a lock on the lockers, they are super easy to get into. Lost a couple shirts and my toiletries. Whoever takes shampoo, like really? Customer service/reception is non existent at t his location, and did not have time to go to the other location in order to talk to someone. Would not recommend.

The location is great. But it’s not that easy to arrive. When you think that you reached the hotel , they told you , ohh you didn’t reserve in this place, so they give you the new location and here comes the sufferings if you have more than one luggage. Walking 1km on a stone path to reach the hostel.

Clean room, nice service, best people

Most of staff could use some friendliness. They need to improve on being friendly and warm to travellers. Overall the hostel is pretty well kept. The housekeepers are rude as well. They would start cleaning ymthe room despite of your presence.

you can cook here, very close to everything. the drawback is only the receptionist is far away, although they said is 10 min walk but in reality, it is 15 min!

The place was ok. The rooms were quite cosy, but there seem to be no one from the staff present most of the time, and I never got a reply for my email inquiry. Comon area downstairs was dusty and matresses are old... Good thing was that they write your name on the bed.

Great hostel.

When checking in you have to report to another property and when you leave that property you aren't given directions to the property you are staying in (I was told to walk to the Coke sign and take a left!). Also the common areas are not left open to travelers so they can mingle and get to know one another, the property manager rudely ran us out one night saying, "The lounge is closed, get out!"

When checking in you have to report to another property and when you leave that property you arent given directions to the property you are staying in (I was told to walk to the Coke sign and take a left!). Also the common areas are not left open to travelers so they can mingle and get to know one another, the property manager rudely ran us out one night saying, The lounge is closed, get out!

We hadn't received information that the checkin where at another address than the hostel. We had to walk 1 km. The lady in the reception was friendly and helpful, and she offered to change us to a room at the check in site. However, she didn't inform us that we had been placed in a mixed gender room. Two men came in around midnight, one of them a very loud snorer!

This was my first of many hostels I stayed at in Europe and this was the best. Super clean, great decor, nice full size lockers and centrally located. I highly recommend this hostel. One thing to pay attention to is the check desk is off site and not at hostel location.