The room (#134) w 2 queen bed assigned to us was a disabled access room. We had booked a regular room. The bathroom floor is cracked with 5 large cracks running in all directions and drain cover hanging 1/8" above the floor with possibility of impaling you if not careful. The staff told us at check-in at 4:30p that all other non-disabled room were already taken. At 4:30p? They could not move us to a king bed (since my son did not make the trip and there were only 2 people now) becoz the booking was thro Expedia. They could not refund us any money becoz the booking was thro Expedia. They asked us to call Expedia who would have routed us back to the hotel, I'm pretty sure. Expedia was not accessible as they were impacted because of global IT outage (and nor is there a CS number listed on Expedia site to call them). We paid nearly $200 on room that was more like Motel 6 room. The staff said this was a 7 year old hotel- the decor, carpeting makes it look like from the '70s. The hotel manager told me that this was one of the better rooms when I complained about all this. I wonder what the worse one looks like if this one was a better one.

Breakfast bar was good.

Great place. Breakfast was great. I forgot to get the top floor the people upstairs walked very hard and loud. I would stay again,

We really enjoyed our stay, however when my 3 year old and I came down for snacks we were informed it was either charge my card or run it to my room and yall wouldn’t take cash. And I know that hotels carry petty cash. So that’s was pretty frustrating and my 3 year old was upset and hungry because door dash screwed up our order so bad.

Rooms were a great value for the price. Good breakfast, in room kitchenette with clean modern appliances.

Other than being put in the wrong room (booked two queens for 4 people and given a king) the stay was fine. Breakfast staff was great. Very helpful, and very engaging with the customers. One of them took the time to chat with a young family and giving clever trivia to the kiddos. One of the check in staff was helpful, the other was dismissive of my room being too small to accommodate 4 adults. Luckily we were down to 3 adults and made it work. I shouldn’t be paying almost $200 a night, to “make do”.

We enjoyed our stay.

Place smells like smoke throughout. Staff isn’t attentive or professional. Amenities are very poor including breakfast, no working ice machine and terribly uncomfortable beds. Would never stay here again.

My family and I had a wonderful stay at TownePlace. The room was clean, comfortable, and well-appointed. The staff were friendly and attentive, always ready to help. Lola checked on us several times and made sure our housekeeping needs were exceptionally met. Denise at the front desk was also very very kind. Last but not least, Mr Spears, also at the front desk, went above and beyond with the level of hospitality. He was professionally down to earth and so personable. He’s the absolute best! The location was close to highways and provided nice views. . The breakfast was okay. I would prefer traditional bacon and eggs to eat alongside the waffles. However, there was a variety of breakfast items and staff kept all things stocked and heated. I highly recommend this hotel, especially if traveling with family/babies/toddlers. I would gladly stay here again!

The perfect first experience going to Lone Tree. Staff is wonderful, place is quiet and peaceful, beautiful scenery

Very nice and reasonably priced. Close to good dining and shopping

The room was great, very clean and spacious. The shower sucked because the water pressure was super weak!

I love everything about this hotel.

Super nice clean would definitely stay again!

Very clean with wonderful amenities. The staff was all beyond polite, the food was good. If there was any downside it would just be that all of our rooms weren’t available on time-for us this was NO problem though and so worth the wait.

Work in Cheyenne and took a couple days for team meet in Meridian and picked this spot for the night.. Great rates and great room for a quick business trip

The staff was very friendly and the hotel was nice and clean.

The kitchenette was actually my favorite thing. It's small, yet had all the amenities, ie: fridge, stove top, dishwasher, cookware, plates, and utensils. Since we were there for business, we decided to just pick up a few groceries to cook.

Hotel was great

Good stay.

We needed a stay with going to the nearby hospital and this place was perfect and convenient.

Clean and comfortable. Friendly staff. Enjoyed the pool. All around a nice stay. Will definitely consider staying here again then next time we are in the area.

Comfy beds, clean room, and friendly staff. Would definitely stay here again.

Nice room, comfortable and quite. Parking lot was icy from snow.

1 and 2 bedroom suites with kitchens are hard to find. I love the the restaurant, Sierra, across the parking lot.

Very clean! Excellent services overall.

From check in to check out everything was perfect! Great location , great place ! Highly recommend

Great stay, excellent staff- would recommend

It was a great place, and now I will bring food the next time I come, as there is a place to keep and prepare the food. I did find that the hanger the ironing board was hung on wasn't screwed in and the iron had burned stuff on it. But I let management know, and all worked good enough for me.

Other guests were a bit loud late at night

So easy, so clean, and their breakfast had so many choices. The staff was super nice and helpful.

In general it was great, however, we struggled with cell reception and oftentimes could not get our make calls or texts which was frustrating given our need for connectivity on this trip. Otherwise, everyone was very kind and everything was clean. Pretty tight/small room