DO NOT BOOK WITH THIS COMPANY! SCAM ALERT! I checked out May 28th, and it is now July 23rd. I have not received my deposit back. I messaged the company directly prior to even staying at the hotel. Unfortunately, I had no other choice but to stay as I had already reserved the room. The company responded to my concern by blaming me for booking with them. They didn’t care about who received their deposits or not, and they could not answer why they need to hold deposits for so long after guests have checked out. They even referred to customers as greedy because they could book the hotel cheaply. This leads me to believe that the deposit is intentionally treated as additonal income for them. This company does not return your $200 security deposit. They also make it their policy to intentionally hold your deposit for 15 to 30 working days. Why would a company need to hold your deposit that long? Most likely, this is the time needed for you to not to be able to dispute the charge with the bank. If you have not received your deposit, please email me at [email protected]. I will be pursuing a complaint.

We had a pretty good stay. Good location and really nice with the AC. Downside is that the reception is far from the rooms and that they charge you pretty much for the cleaning and then some cost for the booking site so look that up before booking. Overall it was a good stay!

Be warned: This hotel is not located at the address it claims. If you get there, they direct you to the "annex location" which you need a code to enter. They don't give you the code, and when you text them, they want to send you to a THIRD location. All of this in busy, downtown Napoli where driving is difficult. The locations are half a mile apart, so walking isn't a good option either. The people who run the restaurant next to the second location said that they are the only hotel in Napoli who behaves like this. We ended up just giving up and leaving town because the third location was just to get information for the second location, and we'd had enough. Now the hotel won't refund the room we never even got to see!

If you are looking for the human touch, dont go here and be ready to walk from one place to the other. The bed was uncomfortable, but the room and towels were clean.

The room was clean and tidy . However, there was a strong smell of sewage inside the room , which made it unbearable to sleep in during night .

Horrible check in and navigation services. Hard to get to. Room smelled like new paint and was not properly ventilated. No security no peephole

First of all, the reception is not in the same building, ok, i had to read the small text . Second, there were 3 ladies at reception, they let us do the check-in on tablet, which didnt work. Then we had to wait for like 30 minutes until they finally did all the work needed, with faces lime we were burden. They took 5€ for cleaning, i had seen many rooms, however this wasnt clean at all. And there were some bugs in bathroom, i didnt take a picture of. I wouldnt recommend this experience from the begining until the end. At he end they took the deposit from our card. I dont know why, hopefully i would get the answer tommorow. I would recommend to hire new staff - at reception and also to clean.

Terrible customer service. We extended for one night and they made us check out then check in again. Leave for 5 hours and charged us to leave our luggage. And wanted to charge us more to move to the other room before 3pm. This place does not know what customer services is. Would never stay in any of their properties.