First of all, the address registered in the app, the location of the reception, and the actual accommodation are all different. Without knowing this, I attempted online check-in after receiving an online check-in email, but it kept failing, possibly due to a website error. I sent a message through Hotels.com stating that I couldn’t check in online, but received no response. Eventually, I arrived at the accommodation listed in the app at 20:55, just 5 minutes before the check-in time of 21:00. However, since the reception was at a different location, I couldn’t check in. After several attempts, I finally succeeded in checking in online at around 21:07. Then, the accommodation suddenly charged me an unexpected deposit of 200 euros and additional fees totaling 63 euros. Among these, 40 euros were for a late check-in fee, which I find unreasonable. I was only 7 minutes late for the online check-in, and their website was not functioning earlier in the day. I even made an inquiry to which they did not respond, yet they are charging me this fee. I have been trying to communicate through WhatsApp, but after the initial response, they stopped checking my messages after I complained. Without prior notice, I stayed in a 60 euro accommodation but ended up paying an additional 263 euros. Out of this, the only refundable amount is 200 euros, and I have no idea when I will receive it. This is a terrible experience, and I plan to lodge a strong complaint with Hotels.com about this matter.

Lovely property, well kept and in the centre of everything even though it was quiet. Only problem was that Reception (and booking in) was on the other side of town and we couldn’t get hold of them when we had a problem operating the safe. Would stay here again though.

Unable to access the room, property want helpful and kept hanging up on both me and hotels.com when they called. Instructions didn't match the property location or the room booked, checking in online should have meant it ẁas all easy but just made it more difficult. Conditions only received after checking in - 200 deposit for 1 night's stay, not in hold but being charged and returned after 30 days. According to other reviews, lots of people had to complain before getting the deposit back. The cafe outside the property tried to assist, they see it all the time and it's apparently not unusual that people can't access or have their booking cancelled.

Not recommended. No staff at the property. Phone not answered. Air conditioning didn’t work. We couldn’t check in first night and had to pay to stay elsewhere. On the plus side, great location right next to metro, and room and bed large and clean. Choice of cafes and restaurants within easy walking distance.

The reception is 2km away from the apartament so it is rudiculous that you have to travel so far between locations. No shuttle provided.

I did Not visit this hotel regarding the Scam System: i should have payed extra 85€ for Late checkin which they told me After the booking. I found Hundreds of 1 Star Google ratings which told us to Stay away from this, dirty rooms and broken Stoff may encounter us additional to employees who will force us to pay additional Money. However, 16h After booking i told the Scam Like Person (85€ extra for Late checkin person) via WhatsApp that i want to storno, i lost all my Money. No Goodwill only Chat history of Bad attitude and mean words

Perfect location, clean but sewage smell in bathroom, check in is on a different hotel. We arrived at 8:59pm but were told that the shuttle only ran until 9pm (?) and didn’t give it to us. We were told the router was inside the room but not only it wasn’t there the wifi signa was very poor or not existing occasionally. We complained about all mosquitoes inside and were offered to pay a deposit for a device that we had to pick up at the reception of another hotel. We enjoyed it because we had the mindset of an ok airbnb not a hotel.

It wasn’t a great experience