Dining in the hotel was very expensive given the quality of the food (roof top bar and breakfast). Disappointing. Rooms okay but compromised on privacy as bathroom facilities open plan.

This staff of the hotel have been so accommodating to satisfy their guests. Breakfast and rooms were wonderful. The area around the hotel is beautiful and walkable to many different areas of main town. Amazing stay.

Sensational spot

Super friendly staff. Beautiful rooftop terrasse. Very good breakfast - Calm atmosphere.

Great property in central Palma. Room was a decent size and well equipped but we felt the open bathroom was very small and didn't enjoy the complete lack of privacy.

Gorgeous stay! Staff so attentive, couldn’t do more for you. Clean and great for walking into Palma town without it being too busy.

Service was outstanding - they couldn't be more helpful than they were. Very modern new hotel with roof top deck with great views of the old city. Room was great with windows that opened - only minus was that the sink area was too small. Breakfast was excellent in both quality and variety. Food in the (pool-side) roof top restaurant was hit or miss.

We absolutely loved this hotel! We were greeted on arrival as friends and this never changed. The staff were superb and always had a smile and a greeting. It was great that they all leanred our names and made sure all was going well. Our rooms were beautiful and had everything we needed. Clean and tidy! Breakfast was a delight as was the service! Having our car parked and then brought out was such a great feeling! Definite felt very spoilt! The rooftop bar, pool and restaurant enhanced the experience! An absolute treat!

perfect

Perfect hotel, great location. Rooftop is fantastic and food delicious. Wonderful staff, helpful and friendly. All the added touches, turndown, water and super clean. Gorgeous sunsets from the rooftop

Excellent property. Quiet area but very accessible. At the edge of the old town. Staff is amazing and very knowledgeable and helpful. Great breakfast buffet.

The staff is great, the breakfast very good and the hotel is well located, short walks to the old town, close to the city beach, and quick on the highway to cross the island. A pleasure to be your guest.

From the moment I stepped into the hotel until the time I reluctantly checked out, every aspect of the experience exceeded my expectations. The staff at Es Princep were nothing short of brilliant. Their warm and welcoming demeanor made me feel like a valued guest from the start. The level of professionalism displayed by every team member, from the front desk to the housekeeping staff, was exceptional especially Pau. They were attentive, accommodating, and always went the extra mile to ensure our comfort. What truly stood out was how they made my birthday celebration an unforgettable experience. The attention to detail was remarkable – from a personalised birthday note waiting for me in the room to a surprise birthday cake and bubbles. The staff took the time to make my day special, and their genuine efforts made me feel truly appreciated. The accommodation was great our spacious room provided all the comforts one could ask for. The attention to cleanliness and hygiene was impeccable. Es Princep's amenities, including the restaurant with its delicious dishes, rooftop pool and spa, added an extra layer of indulgence to the overall experience. In conclusion, my stay at Es Princep was nothing short of amazing.

I took my wife for an anniversary vacation and the hotel was perfect. Very nice accommodations and the service was top-notch. They knew who we were and were always happy to help us with any requests, including renting bikes and ordering a taxi. The location was great too. The only downside I would say is the spa was pretty limited and half of the things (sauna, shower) seemed to not be working. The first day one sauna was out of order and the second day I went in both saunas were not working. The "Turkish bath" is just a regular room-temperature pool in the basement. Not that pleasant for me or my wife but maybe it is for others. That said, spa was included and the rest of the stay was fantastic. I would definitely return.

Great team. Ultra friendly and helpful. Nothing was too much trouble for them.

Amazing experience. The staff was incredibly attentive and helpful.

Lovely hotel, the service was great, all the staff were very friendly and make sure you have everything you need. Breakfast had a great selection with hot food cooked on request.

We had a perfect stay - friendly staff, spacious room, wunderful breakfast, fancy cocktails at the rooftop while enjoying the beautiful view.

Lovely hotel, not too far from the shops. Walkable distance to the beach!

They really make you feel like a valued guest.

Thanks for a wonderful stay. Perfect hotel for us! The rooftop is amazing.

What a wonderful hotel, ideally situated on the sea front and only about 10 minutes walk from the main city centre. The hotel is immaculate and modern with crisp, clean rooms, excellent service and a warm and friendly atmosphere. The rooftop bar and pool area have great views of the sea front and harbour and we spent sometime there each day soaking up the sun. The rooftop area is a real bonus for a hotel so close to the city. The breakfast was fantastic with a great selection of all the choices you could want. Also, there is an a la carte menu for hot food which always arrived perfectly cooked. All the staff were very friendly, polite and attentive and seemed very happy to be on hand to help. In particular, Flora and Wing looked after us so well in breakfast but of particular note, the Hotel Manager Joseba was was on hand every day to greet us at breakfast and to spend a few moments checking that everything was going well for us. He knew our names, and was outstanding, even organising a cake and Cava for my wife at breakfast as it was her birthday. Later that day, we returned to our room to find a bottle of Cava cooling on ice and a handwritten birthday message from Joseba himself. We were very touched by this level of personal attention as we hadn't even declared that it was my wife's birthday. Outstanding service from kind and caring staff, thank you. We are well seasoned travellers but this hotel remains in our minds as an exceptional hotel, with excellent staf

The whole experience was amazing, the staff are so friendly and welcoming, the hotel has an amazing rooftop.I highly recommend the breakfast, with such a great selection. I will certainly come back next time I’m in Palma.

Second time at the property. As amazing as I remembered. Beautiful property, well situated with incredible staff. Stunning roof top pool and lounging area. I completely recommend

An amazing hotel located in the best location in the historic town of Palma . Spotless & very comfortable bed . Excellent staff from housekeeping to reception . They were so helpful in all our needs . Breakfast on the rooftop bar was exquisite . Fantastic service throughout our one week stay .

Staff were rude. More interested in outsiders visiting than guests staying at the hotel. Nothing special - could find better elsewhere for the price paid.

Modern contemporary property with amazing pool and roof terrace. Food in main restairant in evening poor. Also not a fan of glass tpolet doors opening into the nedroom which all their rooms have but maybe thats just a preference

I enjoyed my stay at this hotel. The check in was swift, friendly and courteous. My room was on the first floor facing the front of the hotel. It was noisy at times from people talking right outside but the room itself was as expected. On my first night, I was extremely disappointed when getting into bed to find a soiled comforter and bed that had a sour smell and stench. I was so disturbed given the room was supposed to be clean and this was a 5* establishment. The evening front desk staff was swift to help me find another room to sleep in while we waited until the morning to sort it out with management. I didn't sleep all night from the disruption. I later got into contact with management and was offered the upgraded room that I had slept in the night before which I appreciated. I was a bit annoyed to have to start my vacation this way and that no other compensation was offered for a lack of sleep on my first night. Aside from the disruption, the rest of my stay was incredible. The new was room was clean, orderly and toiletries were great. Turn down service with the bottled water was a nice touch. I really enjoyed the rooftop pool, especially when the weather was extremely hot and the spa was a major bonus. I highly encourage use of the spa after a long day. The location was great, away from the hustle of the core and just a short walk to everything including a a nice beach. overall, despite the first night challenge, I loved my stay and would return!

We were here just for 1 night and found the staff to be friendly and attentive. A little difficult to reach the hotel using our navigation system as it is in a restrictive area. Location of the hotel is excellent in a quiet area.

Really lovely staff and room

Incredible spot! Stayed at Es Princep for our honeymoon travelling from Canada and really enjoyed our two nights. Location is great, in a quiet part of Old Town and a 10-15 minute walk from Passeig Del Born. Staff and service at the hotel was outstanding, and the rooftop bar and pool is incredible. Cannot recommend enough.

Excellent stay, staff fantastic