I love it ,I was ver clean and the location was great

Great location

The staff were fantastic! The room had everything we needed. I would recommend it to others traveling to Medellin.

Amazing service and staff!!!

The staff was very helpful in giving directions and suggestions

Nice set up and location, but one of the worst service experiences ever had in a five star hotel. No response to multiple transport and concierge emails in advance, eight calls for s standard housekeeping service and fresh towels required, half of the basic needs not in the room when arrived - the team seems to be completely oberstrained. Even though the rooms and the hotel itself is nice, definitely not a hotel we can recommend!

great staff and customer service

Helpful staff.

Great hotel! The gym is great!

Great service

Friendly and efficient staff

No additional comments

Don’t stay here unless you want to be tricked into an upcharge and limited as to what they allow as far as guests. Security is too ridiculous save time and money by getting an AirBnB

I always stay here when in Medellin, as it’s by far the best hotel in the city.

Beautiful and clean hotel

Best Hotel in Medellin

I have been booking using Expedia for ever and no hotel in our planet ever asked me to pay extra tax during check in to the hotel !!

Best hotel staff I’ve dealt with in many hotel stays.

amazing customer service

I did the pre check on the app 24 hours before arrival. Stated we would check in around 1pm we got to the facility around 130ish our room was not ready til almost 4pm (which was 1 hour past their standard check in). We paid for the deluxe room which I expected at least a fridge and microwave which was not available. The front desk did give us access to the executive lounge which was nice. However we did encounter a rather aggressive worker who snapped at my husband when he was using the self service cappuccino machine incorrectly. The room was overall nice spacious bedding was comfortable bathroom clean. The tv was a little hard to figure out as well as room service. There was no menu available physically you had to go on the tv to scan a code to pull up the menu. The phones in the room were a little hard to figure out. It was also a hit and miss if I got a good English speaking person on the phone. But I wouldn’t knock them on stars for that since I’m in a Spanish speaking country. What I was a little disappointed in was that this is the Marriot in a big financial district of Medellín and they did not offer money exchange. I stayed at the holiday inn in another city of Colombia and they had that available. The pool location itself was nice but we took a night swim with our kids and there was no staff to get towels. There was also no spa even though the pool was heated. Lastly minuscule inconvenience is the limited dining. And the location of the hotel

The service was very slow, we asked for pizza and coca cola, pizza was delivered an hour and a half later, the drink never arrived, during breakfast same, they take to much time to deliver the eggs. in the pool, we requested ice, and took a good half an hour to arrive, the same as the pool towel took almost 1 hour to get it. apart from that our stay was really good

We were their during the holidays and their restaurant charged high price for dinner buffet as the only option even we were not interested in this an needed al crate only! Otherwise the hotel is great and the city was closed except visiting nature sites!

Very clean, excellent location, perfect for solo, couples, families or business travelers. Great concierge service. It is a perfect hotel with excellent location and staff that is extremely professional and proficient in English. Highly recommended

Ecellent Hotel

Excellent staff

The customer service at the hotel was stellar. The staff are very welcoming and informative of some of the great places to visit in the city. I definitely enjoyed my stay and will be coming back!!!

When arriving to the hotel to check in, they assigned my family and I to a room that a previous tenant smoked inside the room. We asked for a different room, waited close to an hour a half for a new room in the lobby while they checked in two other rooms over that time. When I approached the front desk again to ask why we couldnt have one of those rooms they somehow found a different room to give us when they could of did it at the beginning. The next morning we then got moved to another room on a higher floor that i paid for to start. That night our neighbor was playing very loud music all night long, 7 am i called to have someone come up to tell them to shut it off. The next night we were told by a note on our door that the hotel will have to shut off the power of the hotel from 1am to 4am to fix some things, it was extremely hot in our room. Overall this hotel did not meet my expectations. I had high hopes for this hotel and i was very disappointed.

Restaurantes. Habitacion.

Great location and staff! Everyone is very friendly

We loved this hotel. It is quite luxurious, the bed is comfortable. The staff was friendly and attentive. For $55/day extra we upgraded to a room with a great view, use of the lounge where they had delicious appetizers and free drinks, and free breakfast which had an extensive buffet with great food including typical Colombian as well as American breakfast food. Well equipped gym. Right across the street there is the small La Strada strip mall with a good Colombian restaurant La Hacienda and a great sushi place Sushi Light.

Comfortable room w/ a view. Good location. Shopping, restaurants and pharmacy walking distance. Hotel taxis you can charge to your room or pay with credit card, very convenient.

Excellent location and amenities and delicious food.