I have three major issues with this stay: 1) False Advertising--they state on hotels.com that there is a pool and gym as part of the stay but the gym and pool are a SEPARATE business and outside of the building. I even scoured the website under fees and fine print to see if there was a charge for them and none were stated. I even read the reviews for information and there wasn't any. I have no problems paying for additional amenities IF IT WERE STATED as so, instead of giving the false impression that all this was included. 2) Disorganized-- They emailed me before my check in and I told them I would check in around 3 pm. They replied with a form email with a number I should call 30 minutes before arriving at the accommodation. From the airport I called several times over the course of 30 minutes only to be told I need to call another number before that employee only works after 6pm. When I emailed them of my complaint about the false advertising of the pool there was no response. They would prefer to not deal with the issue and let it disappear on it's own. 3) Broken items-- The heating wasn't working in the bedroom and thus was cold at night during sleep. The power outlet the kettle in the kitchen uses shorts out the electricity in the whole apartment. We called them and they came to fix it only to verify that it's a known issue in that apartment yet they have done nothing about it. The bed was warped and sunken, made for a horrible sleep.

I have three major issues with this stay:1) False Advertising--they state on hotels.com that there is a pool and gym as part of the stay but the gym and pool are a SEPARATE business and outside of the building. I even scoured the website under fees and fine print to see if there was a charge for them and none were stated. I even read the reviews for information and there wasn't any. I have no problems paying for additional amenities IF IT WERE STATED as so, instead of giving the false impression that all this was included.2) Disorganized-- They emailed me before my check in and I told them I would check in around 3 pm. They replied with a form email with a number I should call 30 minutes before arriving at the accommodation. From the airport I called several times over the course of 30 minutes only to be told I need to call another number before that employee only works after 6pm. When I emailed them of my complaint about the false advertising of the pool there was no response. They would prefer to not deal with the issue and let it disappear on it's own.3) Broken items-- The heating wasn't working in the bedroom and thus was cold at night during sleep. The power outlet the kettle in the kitchen uses shorts out the electricity in the whole apartment. We called them and they came to fix it only to verify that it's a known issue in that apartment yet they have done nothing about it. The bed was warped and sunken, made for a horrible sleep.

slippers, kitchen paper towels, shower gel or shampoo were welcome.

We had a one night stand, which we booked as last minute choose for the specific date and zone. See the ups and downs bellow:Good:+ contactless check in and check out.+ very spacious+ pretty well equipped (full size frige, washing machine)Bad:- very bad smelling bathroom (probably the drain is not sealed)- very dark place (small windows & low intensity lights)- the bed mattress has a concave shape making you roll to the center- dirty carpets with spots and dirty floor around corners.

We had a one night stand, which we booked as last minute choose for the specific date and zone. See the ups and downs bellow: Good: + contactless check in and check out. + very spacious + pretty well equipped (full size frige, washing machine) Bad: - very bad smelling bathroom (probably the drain is not sealed) - very dark place (small windows & low intensity lights) - the bed mattress has a concave shape making you roll to the center - dirty carpets with spots and dirty floor around corners.

Very good value for money, great location and amenities, staff very helpful.

Lovely location in the business park area - so have to travel to the town by taxi which is around £3 and 15 minutes away Metro station close also

Great property- furnished to a good standards- 2 excellent bathrooms- large rooms - 2 balconies

Great property - furnished to a good standards - 2 excellent bathrooms - large rooms - 2 balconies

The apartment (Apartament 1 Bedroom B10) was very modern but had a really bad 3 nights as the bed was really uncomfortable. Good bits - very well placed for the business area, tube station, cafe's etc. - very modern apartment, really well equipped (washing machine, kettle, microwave, etc.) - good wi-fi Bad bits - not easy to find at first - bed was super uncomfortable - lots of smoking going on right outside the block of flats, the area has quite a buzz due to all the surrounding offices and everyone smokes outside so if you're having a stroll around you'll end up breathing in lots of smoke from people's cigs

The apartment (Apartament 1 Bedroom B10) was very modern but had a really bad 3 nights as the bed was really uncomfortable.Good bits- very well placed for the business area, tube station, cafes etc.- very modern apartment, really well equipped (washing machine, kettle, microwave, etc.)- good wi-fiBad bits- not easy to find at first- bed was super uncomfortable- lots of smoking going on right outside the block of flats, the area has quite a buzz due to all the surrounding offices and everyone smokes outside so if youre having a stroll around youll end up breathing in lots of smoke from peoples cigs

Property was very big, clean and the view was amazing.

Good, but disorganized check in since we came in at 10pm.

Great and very spacious accommodation, was really convenient to airport as well

Superb flat with a great view over the city, ultra convenient with the Metro about 400 meters away. Supermarket in the complex, lots of lunch options for coffee and sandwiches. Gym and swimming less than 100 meters. Great value and super comfortable. Service and assistance for flat was first class. Definitely recommendable! Well done Team Upground.

Great apartment, friendly staff, not the best location, if you drive, it's easier to walk to public transit...

It was Comfortable and cozy. The rooms were spacious and clean. The service was wonderful. Thank you!!!😊☺🤗

It was Comfortable and cozy. The rooms were spacious and clean. The service was wonderful. Thank you!!!☺