Great place to stay - reasonable prices, three good food options on site, and free shuttle bus.

Satisfying

rooms are dated and in need of repair dont look too closely as they need a deeper clean facilities are worn and tired even though they say they have 3 restaurants - beware only 1 is open! and it is expensive for a buffet. they charge for using the awful outside pool - stay in the inside one but be careful jacuzzi is not working and bring your own towel as they charge you for theirs! Avoid...

Having a convenience store inside the hotel was amazing. We enjoyed our stay

Hotel was at a great location and staffs were amazing.. but the rooms were terrible .. it was a non smoking room but smelled like it was used as a smoking room before and some weird smell in the room with made the air quality very bad !! Apart from the rooms everything else was amazing!!

The garden was poorly maintained. Very disappointed in the lack of care for a Japanese garden. The water fall and pond was in disrepair. Lot of weeds all over the place. What a shame

Nice hotel with good shuttle service and amenities. Unfortunately there are extra charges for the hot baths/onsen and even the swimming pool! Buffets are pricey. Front desk and concierge ladies were excellent!

I like Pyjamas, room is big and service are very good.

Really nice hotel.

Love it

Nice place. Pool small but okay. Food was great. Transportation to airport convenient.

Close to airport and free shuttle with convenience time

The location is continently located close to Narita airport. Rooms are tiny but was expected, if trying to fit more than 2 people to a room would need to request room big enough to fit the amount of people in your group or purchase additional room. Hotel overall was clean and well managed. Shuttle to and from airport runs on timely schedule. From airport can get train into Tokyo. Staff was friendly, there is 2 restaurants on site and a 711 convenience store on site. There are some restaurants within the area but keep in mind places close earlier than you may be use to.

No bus from 5-7pm. I ask the counter to check the bus timetable to Odaiba. They told me will be pretty but the last bus to Odaiba was 6:50pm. I wasted all my time waiting for the free shuttle from 6:00pm to 7:00pm. And missed all buses. If they could tell me the last bus is at 6:50. I can just take a taxi to Airport myself.

Very nice hotel but there is nothing within walking distance so you must take a taxi or bus to shopping mall or other destinations. There is a cute Japanese garden on the property with some Koi fish. Would stay here again after a long flight but would spend the duration of my trip in central Tokyo, not near the hotel.

Rooms are generous and amenities are plenty - outside garden is nice

Great stay. Breakfast buffet was mediocre but overall nice hotel and good value. It’s close to Narita airport with free shuttle to the airport and Narita train station and mall. 24 hour convenience store with everything you need while traveling.

A small room for 6 people but else the airport bus service was good. Other services were good.

It’s was to far from everything

Great stay... quite accommodating and friendly. The little market downstairs had everything making it very easy... room service not needed.

Room was clean and has hot bath place

The hotel was very close to the airport and there was a free shuttle bus. The food and bath were great. The staff were very helpful and friendly.

This hotel is very convenient. Provides shuttle to and from the airport and also to nearby mall. Onyl things about the hotel is the air-conditioning is centralized so you cannot make the room mych cooler. Had great breakfast options as well and staff were great. I just need my receipts emailed to me as well. Thank you to the Team!

Great accommodation. We were able to store our luggages before check in. They are very flexible. Thank you. Rooms are clean and we had enough space for the family.

Loved the spa, it was beautiful and the breakfast buffet was world class! Able to buy souvenirs at the store as well as many food items.

Property is near airport and has shuttles to and from. They also provide a shuttle to the nearby shopping center and train station. The restaurants onsite are also good dining options.

Good hotel overall but for tourist hard to go around , too far from any attractions Also AC is broken or they set it too low and we can't change it

Close to NRT

We had problems with access to our room floor. The front desk needed to reprogram our keys twice during our 1 day visit. Our toilet wasn't functioning properly even after they "repaired" it.

Very close to Narita airport with free shuttle service to the airport

Great place

It's a good accomodation close to the airport