Breakfast, front desk friendliness

Open lobby with plenty of seating so we could all eat dinner in the lobby

Hotel is convenient, all it of food and shopping near by.

I just needed to get away the rooms was nice and big the shower was lovely and the water stayed hot all of 45 minutes. I was able to relax, watch some tv in peace and think

Very nice set up and very clean

Very clean and modern

Fine for one night. No drawers no closet bed was fine. Noise machine and earplugs was needed. Staff lovely.

N/a

Location was perfect for our stay.

I was extremely impressed how beautiful the decor was inside of this hotel. It smelled amazing throughout the entire place. The staff was absolutely fantastic and I will definitely be coming back again.

I do not write reviews

Have zero complaints about the Hotel. Breakfast was so so, but it is what is expected of hotels like this. Would stay again. We had no problem with noise as others claim.

The room was amazing, the bed was a little hard but other than that everything was super nice and clean. I checked in with Jonathan and just like the other reviews stated, he was amazing and super nice.

Room is clean and convenient, but a little bit noisy next to the thruway

Tru was like a cake with way too much icing. Lots of flash and Disney like features, but fell down in the fundamentals of comfort and tranquility. I would not stay here again, nor recommend it.

Reception staff was excellent, very friendly and helpful, understanding. Breakfast was good, nice choices, excellent temperature. Room was very clean and comfortable. My only complains are the walls are quite thin, could hear my neighbors talking, laughing, their tv show. Neighbors upstairs are loud, could hear them every time they walked- almost stomping sounding, all night… and the temperature in the room was hard to control. Hot or cold, no middle ground. Noise levels and no good temperature made it difficult sleep. Every thing else was excellent and I would definitely stay here again, just bring earplugs and an extra blanket next time!

Staff was very nice. Professional, yet friendly. The room was very clean. I like that the floors are not carpeted. Much easier to keep clean. Comfortable beds. GREAT Indian restaurant just feet away. Other fast food/ chain options and shopping just across the road. Not far from orher dining options by car. will he staying again as we have family in the area we visit frequently. Ih ans the breajdast and CoOFFEE are very good.

Clean and updated rooms, friendly staff.

My sister stayed with me and she wanted to share that she called the front desk for an extra pillow and blanket and they were brought up very timely and the employees were very nice. The room was clean and well stocked with soap, shampoo, conditioner, etc. The breakfast was very good.

Unfriendly staff at desk. Walls are thin and we could hear neighbor talking in the hallways and on phone for several hours. I had to leave TV on to drown out the noise. We could also hear highway noise making it hard to sleep. We were awoken up by another room’s alarm which kept going off. Front staff was not happy that we had a small dog, despite the hotel being “pet friendly”. This is our first stay at Tru and we would avoid this chain in the future.

Comparing with the price expected something better

Excellent- service, cleanliness, roominess, shower/bathroom Good - parking, breakfast, bed comfort Poor - quietness. Lots of highway noise, very poor sound isolation between rooms. I was awake all night.

On our arrival, we saw a sign in our room that said, room service is provided only every other day. Since we were only staying two days, we did not get any room service. As a result, we were short on towels and washcloths, our garbage piled up and overflowed, And our bed was not made. If a hotel is going to limit service to every other day, visitors who stay only two days should get room service after their first night’s stay. This should be seriously considered.

Beautiful hotel!! Nice and clean!!

Facitlities

Very good hotel.

Really enjoyed our stay, but there is a lot of traffic noise at this location.

Location is convenient, hotel was very clean and staff very friendly and helpful. 24hr coffee great, good breakfast selections. Great amenities available in the hotel.

Tru by Hilton is a very weird hotel concept. First, let me begin by saying that the management, staff, and cleanliness of the property was great. The breakfast was good, lobby was fun, and food/drink items from the “convenience store” were well thought out. Hilton, however, made a very large misstep in conceptualizing the brand. The whole property just feels cheap. There are very few in-room amenities and the decor feels cold and uncozy. The decision to use plank flooring is especially bad. This is a family oriented property and the sounds from other rooms carries loudly due to the non-carpeted floors. Hilton should augment this design concept with a little more warmth in mind. Guests should consider Home2Suites and Hampton Inn as more comforting alternatives.

Traffic was a little noisy, but other than that, great. Would stay again.

Clean but style is a bit cold. Service was ok.

This place is a great DIY place although the front desk person was extremely helpful. I needed some assistance with the laundry and she didn’t hesitate to fix the issue. There were plenty of snacks and drinks so we didn’t have to go searching for some place to eat. I would definitely stay here again.