I will start with positive comments. 1. Staff is extremely kind, helpful, and they always have smile on their faces. They definitely made the biggest contribution to our stay and I hope they are aware of it and that they are well compensated for it. 2. Food is a perfect gateway to authentic Nagano culinary cultural experience. 3. Rooms are spacious. And I like the idea of onsen. 4. If you are on a fast pace travel to Shiga Kogen I believe location is perfect. You literally ski in and ski out and can access other mountains by skiing or by free of charge bus. Snow Monkey Park stop is 25 minutes away. Hotel is 3 minute walk away from bus stop. And Nagano station is closer ride as well. On the other side, I was unpleasantly surprised by the condition of hotel. It seems like no money was invested in its appearance for few decades (besides new restroom in shared area on the first floor). Bathrooms in the rooms are outdated, onsens as well. Overall, it seems like majority of Shiga Kogen hospitality industry stopped developing decades ago which is sad because it is such an amazing place and I feel grateful I got to experience it!

We were awaken by loud banging on the wall at around 6am. It felt like the hotel was fixing something and they couldn’t wait until everyone was awake to fix the problem.

Very close to the ski slope. It was easy to get everyone out the door in the morning with the ski locker and ski rental location.

Awesome spa

Very clean, hospitable staff. However, lacking dining options.

Very clean, hospitable staff.However, lacking dining options.

Massage chairs in the onsen, so relaxing! Also the food was really quite tasty.

It was an amazing stay for us. We were lucky enough to get a room for 2 nights even though they were not in season therefore not a lot of guests around. While language was a limitation they still offered to help in whatever way they could. The onsen was well maintained and the temperature was perfect. Additional massage chairs that were available after the bath was an added bonus. Service staff was excellent. Would definitely recommend this location for the stay.The nearest bus stop was within walking distance although during the snow season, the road to the hotel would definitely be slippery which makes pulling your luggage a fair challenge.