Great place to stay

From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.

Appreciate that you take pets.

This is one of my favorite hotel in Frisco!!!! The check in person was “ok” not bad but not good on the arrival of my stay. I been more than a few times and I love it!

I was staying for 9 days as I was in town for a High School graduation & assisting with the preparation leading up to that graduation. The hotel was really nice, I was okay not getting any room service for my entire stay though it states on a card in the bathroom I should receive 1 cleaning per 7 days I was there. The front desk did say if I needed additional towels to let them know which wasn't necessary as I had plenty for the extent of my stay. I loved the kitchen option as eating out 9 days in a row would be expensive. My BIGGEST issue though is the billing. No where was it stated that I'd get billed 1 night a week before I showed up, In fact what was stated was I wouldn't get billed until I arrived, which I was told I would be charged the remainder of my stay 8 nights as I was already billed for 1 night, plus $75 for incidentals. I paid my balance when I arrived, but was then charged another 2 nights the following week on night 7. which included ANOTHER $75 of incidentals. I was told by the manager that their system only charges for a max of 7 night stays so my bill was broken up which again never stated anywhere or explained to me when I checked in. Typically when you stay in a hotel you state how many nights you're staying, pay your bill when you check in, & you're done (granted more if you drink from mini bars) but case in point it should all be handled at check in not whenever they feel like charging you.

Comfortable beds easy access to everything in the area

The stay was nice. We will definitely be staying again.

It was clean and quiet property. A close drive to our destinations.

Very friendly staff nice room will definitely stay here again

The kitchen is very useful!

The hotel was great it's just when I went to check in they had to give me another room cause my room that they had for me wasn't ready

The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.

Receptionist was extremely friendly and helpful.

People outside were a bit noisy. Hallway abd room has a odor slight odor

Stay was great. But sadly there is no breakfast facilities otherwise the stay was pleasant.

Extremely clean and helpful staff loved every minute of it

new hotel in new area

Good hotel

Very clean hotel! Room was spacious and had more amenities than I expected! Will for sure stay here again when I’m in the area.

Clean and tidy, was more than I was expecting

The only issue I had was the shower in our room (315). Glass doors wouldn't stay closed...both kept sliding towards the front of the shower. Friendly and helpful staff.

Property was neat and clean.

Such a nice place! Very clean and great professional staff!

Excellent experience during our first stay at this hotel! Great customer service!, staff was very friendly, attentive. Rooms and entire property very clean, very well maintained. Added plus is hotel is within walking distance to Toyota Stadium if you ever attend an event at the stadium.

Great spot

Location

Hotel is ok. I got what i paid for. Parking was designed by someone who doesnt drive or use parking lots.

Horrible customer service

The first night we checked in there was a bad musty dog smell in the room. We asked if we could change rooms however they stated there was only a double queen available and it was only available for 1 night. The blinds also did not close all the way. The second day they did a smell treatment on the room and it was better when we returned. However the next night the smell was back. They did fix the blinds. We could tell if the smell was coming from the AC or the chair. The rest of the room was nice. We liked the extra room and the kitchenette. The fitness room was nice. The property was nice and had a convenience store area. If it hadn’t have been for the smell we would’ve enjoyed the stay.

Property was very clean

2 Queen bedroom Suite Perfect for me my wife and another couple in town for a convention.

My room smells like indian food. Its suffocating like it was never cleaned. The bathtub leaks water from the faucet.