We had a great stay. The location is super convenient, apartment had a great view, was spacious and tidy.

The property itself was great. The lifts were not working properly and caused many delays trying to get into the property.

Poor WiFi connection

2/5 days we stayed there was no hot/cold water. We had kids with us. The AC/heater in the apartment did not work properly.

Very dated, needs improvement

Thank you for the amazing views of this apartment. Everything was excellent

Great location. Close to shops, beach, dining, awesome views from appartment. Will definitely stay again.

Very nice stay and nice panoramic view

Good location but room was very tired and the cleaners did not do a very good job prior to our arrival (lipstick on bathroom vanity, shoe from previous guest in cupboard, very ill equipped kitchen and dust everywhere). Our internet stopped working halfway through our stay and despite sending someone to look at it, it was not repaired so could not stream any services without hotspotting from phones. Check-in process, especially if you have a car, is tedious and expensive - had to pay to park the car in another carpark (despite being told it was free) to then collect swipe key to access the hotel's carpark!. Apart from the location and the amazing view, the rest of our stay was substandard and disappointing.

Great location. Room was spacious and well equipped but oven and coffee machine not working.

Clean and convenient. One of the rooms might be a bit simple, but the main room is perfect.

We had a wonderful stay. Definitely will stay again.

We went ahead with a booking for this property with an open mind despite the reviews. We know the area well so knew the location would be great, especially for those with kids. Pros: Location, view, space. Parking was easy despite everyone whining about it. Office is easy to find also despite the reviews. Cons: What let us down the most was the lack of basics. We stayed in a 3bed apartment. There was one teaspoon, and 2 bowls for the entire apartment. Mix matched glassware and plates and not enough knives- if you want to get picky. 3 coffee pods only. General feedback: In this day and age you can’t expect anyone to want to email through a credit card and drivers licence! Please change your policy on this. This can be provided on check in . If the owners are reading this- As a family we would expect a small amount of pre packed laundry power, a small milk in fridge waiting on arrival. Teabags and coffee bags. Every serviced apartment we have stayed at have these. Please get the skirting clean. It’s letting down the apartment. We go to the GC a lot, and these small gestures would be what would make us rebook accomodation again. For what we paid we felt a little let down.

Awesome location, and super friendly staff. Loved being able to walk to beach, shops and restaurants.

Location is A , with a plethora of eating options at your doorstep - but was really disappointed to find that this apartment had been very poorly maintained since it was built only a few years ago. Cheap fittings and fixtures, with holes in the walls and damage throughout.

Property lovely - view great! If bringing a car - just a heads up that this is a one way street right in the middle of many bars and clubs. Can be very busy on a Friday and Saturday night !

Did not like the limited spaces where we can park and had to locate blue dots. Other than the confusion of parking. There is no fault with Hilton Residences as an accommodation. It is spacious, plenty of things to do and it’s walking distance to everything in Surfers Paradise

The property is close to the beach. There were no support staff to contact and phone never gets answered. We had 2 cars but an extra car park was not available , we offered to pay for the second car parking lot, but our request was declined. There were cockroches on the floor and the wall of the balcony and we couldn't step in the balcony at night.

I absolutely loved this place. The views, the rooms the location bloody perfect. Will be making this a yearly stay 100 out if 10

The property was well located in the centre of Surfers Paradise and very close to the beach. From Thurs - Sun nights the night clubs across the road can cause alot of noise. The property was well equip but did not have some simple amenities like tea bags and salt/pepper etc.

Lovely stay. Accessible to shops, location is convenient.

Cochroaches didnt help. So deceived by rhe photos, the apartment is old and very small. No extra beddingwas provided for 5th person. Carpets full of dustmites. It was disgusting and staff unhelpful. Do not stay here!

Beautiful modern apartment. The only negative is that there are no spare blankets and the blankets that are there are very light not warm enough and I believe it doesn’t get washed between guest, that’s pretty gross

Very nice apartment, spacious rooms, convenient location and most important very helpful staffs.

Property need repair to windows had toilet paper put around windows to stop wind blowing and carpets were very shaggy needed repairs. We bit disappointed as this is called luxury apartments but good place to stay close to shops and amenities.

Great location and facilities. Car parking worked well. Checking in can be a little tricky but the direction were excellent

The sofa bed is broken and unable to be set up. We booked and paid for 4 of a family and ended can’t sleep 4 for the night. Regretted and disappointed with the property associated with Hilton. This is a shame and will never ever come back to here again and will tell friends and family and social media about this bad place.

Tv in master bedroom did not work, we also had 4 kids staying with us and only 1 tv for 4 kids and 2 adults to watch, the shower was dirty and had hair on the walls, the windows had finger stains and marks all over them

Oven and stove top didn’t work properly. The fridge was frozen and needs upgrading. There was only 2 mugs (one was broken and the other dirty)

Everything what we needed was there. Plenty of room for two.

Should have been clearer that this is just an apartment in the Hilton building. Fit out and furnishings far below Hilton standard. Drier was running when we arrived with someone else's underware in it. Bath plug broken. Given price I expected far higher standard.

I assumed that 2 doubles and 1 king meant the master room would have the king. But quite the opposite. The double beds were side by side in the master room with ensuite. And the king bed was down the other end with the main bathroom. The whole unit needs a deep clean. It was grubby and I felt like I needed to rinse any dish prior to using. The air con vents dripped consistently, the oven dial was broken, coffee machine didn’t work, and the door slams so hard it’s actually cracked around the supports. The king bed had massive spring holes in the mattress. I had to roll up to meet my partner in the middle but also had to hold myself onto the bed for sleep or I’d have rolled off onto the floor.