No issues. Quick one night stay. Shower was good

It was clean and quaint. Great for a quick stay over in Thunder Bay. Pets were allow at the hotel so I was grateful for that.

Bathroom floor needed cleaning. One bedcover was dirty. Elevator did not work - five flights. Thankfully they had one room available on the ground floor. Breakfast was wonderful. Staff did not speak English well and that posed a barrier. Outside night lighting was very poor. No signs to indicate where guest parking was. Homeless people in the neighbourhood.

Service was terrible. The room was recently renovated and the shower was amazing! Location is good. Parking is sketchy.

I booked a room specifically because it was advertised as ground floor, plus I added a note to emphasize that we needed a ground floor room. The hotel sent me an email confirming that they could accommodate us on the ground floor. When we arrived to check in, there was no ground floor room available and we were assigned a second floor room and i was told that they had not received any notice that a ground floor room had been requested . I was referred to a sign on the desk saying that their elevator was out of service (this is a 5 storey hotel). When I said that we’d then have to go elsewhere, I was referred to a sign on the other side of the desk saying their policy was such that without 24 hours notice to cancel we would be charged for the room whether we used it or not. I showed the desk clerk my email from their hotel confirming that we would get a ground floor room. She apologized and said she’d leave a note for her manager. I felt intimidated into accepting a room that was not safe for my husband so as not to be charged for a room we couldn’t use. I was too angry to sleep at all. I strongly feel that what they did was not only unethical but illegal as they could not or would not provide the product or service they had promised. What if my husband (or another guest with a disability)had fallen on those stairs? Surely filling a 5 storey hotel without a working elevator is against fire regulations? Apparently that elevator hasn’t been functional for weeks.

I was very pleasantly surprised. The room was spacious and very clean. Staff were helpful and kind. I will definitely be back.

Clean rooms, comfortable bed, was able to check in an hour early which was much appreciated. Have stayed here a few times and no problems at each stay.

Nice hotel in an area that seems a bit sketchy. The room was very clean and comfortable. Excellent supper club, The Prospector, only a few blocks away.