Staff was incompetent and rude. One of the worst check ins I have ever experienced. 5 star building. One star staff.

Lovely. calm hotel with absolutely impeccable service. It is truly luxurious in the quiet sense. What an oasis. The garden was beautiful, the walk to trains pleasant, and the amenities were excellent.

amazing - best property i’ve ever stayed at

Amazing property with spacious rooms. You won’t regret it. Also, great views.

What an amazing stay. I loved the room, the service was friendly and attentive. From the little chocolates everyday to the smooth delivery of the newspapers in the morning, just wow.

Loved the hotel, room spotless beautiful

Sizable room, good service and cleanliness, warm greetings from all staff and very good concierge service.

good service, warm greetings, excellent rooms and view.

Another 5 Star stay at Okura Tokyo - every detail taken care of and every room immaculate.

We have lived in Japan four times for a total of about 18 years. The Hotel Okura is our favorite hotel. Well located, it is a short taxi or Uber or subway to Ginza, Shibuya, Omote Sando, Palace. The rooms are world class with high ceilings and panoramic views. They are large with all possible amenities. The gym, sauna, steam, spa pools and workout pool are complementary and are the best I have been to in Asia. The restaurants are among the best in Tokyo from casual, to French to Chinese and of course Japanese (2). But the most impressive is )the staff. No request is too small, all are executed with grace and friendliness. From the doormen and women to the maids, to those at the gym, the concierge, and the restaurants the personal service is exquisite. Over my 35 years staying at hotel I have seen many wirld leaders there from US presidnts to royalty to pop stars. The OKURA can manage anything with discretion and grace.

Truly exceptional property, staff and stay. The hotel is modern and beautifully designed. For first time Tokyo visitors, our stay exceeded our expectations in every level and we look forward to returning. Big thank you to Yoshimi and the rest of the Okura team (both Heritage and Prestige) for an unforgettable visit. Thank you for the care and hospitality!

Wonderful hotel. 100% luxury and service

The Okura is wonderful. The staff are very responsive. The facilities, especially the spa and pool area, are second to none, the food is really high quality with lots of variety and the beds are incredibly comfortable. It's a favorite hotel for my husband and I. Our second time staying (with 8 days total at the Okura) and we will be back.

Friendly staff, the hotel is very clean and quiet. Close to the US embassy, it's also very safe. The fitness center and pool are great, I would recommend to stay with this hotel if you visit Tokyo.

It was very clean and easy to get to metro station. It was little hard to find the entrance at first specially walking from metro station

The Okura was first rate. Super polite and accomodating staff. The property itself is immaculate and spotless. Their breakfast buffet was delicious, whether you choose the traditional Japanese breakfast or western breakfast. We were able to walk to Tokyo Tower and Team Labs Borderless. The hotel is very close to all the subway lines so easy to get to anywhere. The gym and pool were beautiful and we used them everyday.

This was a beautiful stay. The food was great and the staff were polite and nice. Would stay here again.

Japanese style hotel! Super clean! Very friendly staff!

Beautiful hotel….well appointed,wonderful service with a clean elegant esthetic.

Very nice rooms and service

We weren’t in business suits because we were on vacation and it’s as if we were invisible to the staff. We asked where the business center was located and two separate employees said they did not have a business center (they do, it’s on the sixth floor). The hospitality was average at best. The best part about the stay was the breakfast that was free, and the food in the club lounge, which was also free as part of the room we stayed in. We were in the Heritage side, and maybe that’s considered the “lower class” side for them, not sure, but they definitely didn’t provide 5 star service to us. As a side note, we had just left a 5 star hotel in Kyoto (Hotel MITSUI) and before that, another 5 start hotel in Tokyo (Park Hyatt Tokyo), so we understand what 5 star service looks like in Japan, and this certainly was not it.

I love my room, staffs, services and the view.

best hotel in tokyo

Beautiful hotel. Easy to get around. Service is excellent.

Always love to stay at Okura whenever possible. Wonderful staff and service. Great dining experience at Yamazato as always.

I have high standards for hotels and The Okura has definitely owned up to its 5-star rating. The staff were very attentive and accommodating. The hotel lobby is beautiful! Very spacious and aesthetically pleasing. I booked a city-view with two twin beds and the room was huge considering the average size of hotel rooms in Japan. My favorite part of the room was the view of the Tokyo Tower and the massive walk-in shower. The rooms were cleaned super well and were turned down several times a day. The hotel had the most amazing pajamas that were left on the bed every evening. I did not eat at the restaurant, but I did enjoy room service several times during my stay -the service/food was great. My mom used the pool/spa amenities and raved about them. The location of the hotel was very safe and quiet. While you are still close to the hustle and bustle of the city, the location was quite peaceful. Many restaurants and convenient stores were close by. I used uber most of the time to get around and a car/taxi was always near. Will definitely be staying at The Okura every time I come to Japan!

Amazing service and beautiful property and rooms. They really went above and beyond all expectations to make our stay comfortable and enjoyable.

THe Okura is exquisite, a real 5 star experience. EVERYTHING is top notch! The only negative is that the restaurants are pricey - but you definiteiy get what you pay for. Sushi and other fish are the freshest & best cuts I've ever had. The Wagyu beef is second to none. if you want to treat yourself & dont care about price stay at the Okura!

The staff is wonderful. We appreciated how friendly and helpful everyone was. Rooms were excellently cleaned and very peaceful.

Very nicely decorated room with good amenities and awesome water pressure from the showers.

Luxury hotel in the middle of the action. Yet…. Very quiet and zen

PERFECT but i couldnt sleep in the corner bedrooms because the windows would make a weird popping sound. So i recommend staying in the regular rooms at prestige or suites at the heritage. Just avoid the corner rooms