Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.

Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.

This was not a 5 star hotel. The staff are not service minded at all, except the tour booking. At room cleaning, somethimes they would forget to add towels, soap and toilet paper. We had to call to get these items and even then they would forget. We had a kitchen with no cutlery and we had ants. The breakfast were ok, but I've had much better at lower rated hotels. The shuttle service to the beach did not work, they had to drive back and forth cause they didn't have enough cars, so you had to wait. Overall I was disappointed cause I was expecting a better service.

Disorganized, no systems in place, housekeeping service not consistent. Overall not a good experience

Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.

Liked the stay and cleanliness

a nice 5 star hotel, food is nice & reasonable. Buffet breakfast no surprise but is good. Staffs are very helpful & great. I definitely will come back again.

One of the best resorts I have ever experienced! The resort is nine months old with six swimming pools including four Infiniti pools. The restaurant serves a daily breakfast intercontinental buffet and the lunch dinner are amazing.

This hotel is not ready to be open and the staff are useless with less than zero urgency of carrying out any small task at all

Size of room, facilities

I like the property’s environment. Nice for taking photos and share on instagram. Nice food and drink with reasonable price. The staffs are warm welcome but quite new.

ดีมากเลยครับ ห้องใหญ่ สะอาด ที่จอดรถเยอะมากๆครับ ประทับใจเลย

Nice staffs and good services. Having a really good time staying here. Would recommend to my lads xx.

Hotel propety space is very large. Nice view from rooftop swiming pool. There are many pools. I love fitness center.

Located not far from Airport, beautiful beach nearby. Room is quite new and clean with fully equipped. Lovely comfy bed. Helpful staff especially Khun Aoi.

Nice place and good staff service

new room, super extra soft and comfortable bed! nice view from rooftop infinity pool, unfortunately no time to enjoy the rooftop bar.

New property clean and cool!

I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.

Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there.But the problems are there, and unfortunately once we spotted one then they just kept on coming:- chaotic check-in and check-out with staff- three different credit cards refused by their PDQ machine- some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool- restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold- construction dust in room- electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm- security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming- phone in room didn’t workI should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays

Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there. But the problems are there, and unfortunately once we spotted one then they just kept on coming: - chaotic check-in and check-out with staff - three different credit cards refused by their PDQ machine - some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool - restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold - construction dust in room - electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm - security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming - phone in room didn’t work I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays

Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around

Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around