First the good - Aurika is a beautiful property. The property itself is beautiful, you get the royal feeling of being in Rajasthan. The rooms are spacious and ours had a fantastic view. The not-so-good: The service. It started with the check in process which is much slower than most hotels I've traveled to. It is followed by several occurences of poor service including, calling the cart but it not always coming on time, the room service either coming late or not picking up the phone. At one time, I had to call them 9 times to get something delivered to the room. We asked for a yoga mat and were told it would arrive shortly, but it never arrived. The spa/fitness center didnt always have an attendant and the phone there was not working so I couldnt call for a cart and had to walk up to the restaurant to get one. I think everyone meant well but the general feel from all of the above was that they are short staffed. So, in short - great property but poor service.

Multiple hotels in India, most of them wonderful-this hotel was my biggest "regret." Problems: 1. It's not near town. Has a good view of town in the distance across the lake, but still, not convenient. They designed this hotel as a "destination." For us, Udaipur was the destination, not the hotel. 2. We paid for a veranda, but it had no view. 3. There was trash on the veranda, and the amenity bottles in the bathroom were only partially full, and clearly had been used. 4. Front desk gave us one time for breakfast, but the restaurant wasn't open. That might have been ok, but the staff in the restaurant were completely indifferent and unhelpful.

Water pressure was very slow around shower head calcium build up need to clean water goes everywhere

Service and cleaness

Very beautiful location but a bit far from the city. Be sure to get a room in block C for the best views!

Wonderful location and brilliant staff

Everything was amazing. The staff was incredible and the property is heaven.

Everything was amazing. The staff was incredible and the property is heaven.

The arrival as you drive up to the hotel is 5*. The setting is breathtaking and the welcome party is top notch. That is where the 5* experience ended. The first room we were shown, while nice, had a young family next door and every sound from the TV, baby crying, parents talking, filtered through to our room. 45mins later we were shown a new room. The next morning at 9:00 we were woken by a banging noise outside... to find the cleaner a good 30metres down the corridor dusting. It seems this brand new hotel was not constructed with a view to much sound insulation for the rooms. The hotel staff need to stay inside the rooms to experience how noise travels into the rooms so they can work out how to operate for guest comfort. The property size means it’s necessary to get around by buggy. Every time we called from the room, waited 5-10mins, went downstairs, and then had to wait another 5mins where the guard repeated our request. There is no seating downstairs so you have to stand around. I managed to order an Ola that reached the hotel in 10mins, and I was still waiting for the buggy which I ordered at the same time. Other touches like car doors being opened when we pulled up in our non-hotel car, lobby doors being held open, etc were also absent. Hotel cars were not easily available which is a shortcoming for it being out of town. Restaurant/reception staff were fantastic. I would unlikely stay here again, and definitely not as a base to explore Udaipur.

The arrival as you drive up to the hotel is 5*. The setting is breathtaking and the welcome party is top notch.That is where the 5* experience ended. The first room we were shown, while nice, had a young family next door and every sound from the TV, baby crying, parents talking, filtered through to our room. 45mins later we were shown a new room. The next morning at 9:00 we were woken by a banging noise outside... to find the cleaner a good 30metres down the corridor dusting. It seems this brand new hotel was not constructed with a view to much sound insulation for the rooms. The hotel staff need to stay inside the rooms to experience how noise travels into the rooms so they can work out how to operate for guest comfort.The property size means it’s necessary to get around by buggy. Every time we called from the room, waited 5-10mins, went downstairs, and then had to wait another 5mins where the guard repeated our request. There is no seating downstairs so you have to stand around. I managed to order an Ola that reached the hotel in 10mins, and I was still waiting for the buggy which I ordered at the same time.Other touches like car doors being opened when we pulled up in our non-hotel car, lobby doors being held open, etc were also absent. Hotel cars were not easily available which is a shortcoming for it being out of town.Restaurant/reception staff were fantastic.I would unlikely stay here again, and definitely not as a base to explore Udaipur.

Stunning Property which we discovered by fluke as it is mint new and they are not advertising it much.. We had a horrible experience upon checking into our original booking of Radisson Blu which is super run down and badly managed. We had a huge relief as we walked into this hotel blindly without knowing anything based solely on word of mouth buzz this property has generated over last years that it has been under construction building this fascinating Fort away from the crowds of the lake and on the gorgeous Aravalli mountains. Special thanks to their pleasant and super friendly Manager on duty that day - Mr. Mihir Parmar who washed away our blues within seconds of us arriving. Since it opened just about a week ago, we had our doubts if they are ready for showtime.. but what a show it was.. We were very impressed by the service and standards these guys put up.. Wish we had a longer stay but we still managed to eat amazing food and refreshed in the Spa. Their GM - Mr. Rahul Korgaokar is an entertaining conversationalist and presented a wonderful memento of Udaipur upon checkout. And lastly, thank you to Mr. Rattan Singh for never getting tired of driving us in your buggy. We will come back next year. Good luck and best wishes to Team Aurika.