Lovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules

No pick up service though I requested. They are making excuses for this and not trying to find the reasons why there was no service as a result.

Hard to so shower because of low water pressure. I stayed on the 21 foloor and didn't supply enough water on the bathroom, The hotel must improve this problem to stay Great Hotel. All is wonderful except for water pressure

Great hotel to stay in

Beautiful view and great location. Staff was very friendly

warm greetings and nice facility and resonable price, clean room... all are perfects for my business guests

The staff were very friendly and the facilities lovely and new.

An excellent hotel with very friendly, helpful staff. Everything about the hotel was good, including the cleanliness of the rooms, the lobby, the pool, the corridors etc. The street and nearby streets could have been cleaner; we chose to walk to the various sites and to find restaurants, but there were plenty of tuk tuks available if we had chosen to use them. Breakfast was a generous buffet, with Western and Eastern options, but the croissants didn't taste fresh.

Very welcoming and friendly staff, hotel very well presented and very calming, the sky bar itself the food and staff were amazing, very happy with our stay, and will always come back if we touch down in Cambodia. The not so good part was the pool maintainance, the deck chairs needs fixing, some chairs are missing parts of its legs, the mirrors around the bottom of pool area must be cleaned more often, other than that everything else is very good. Front office Manager, Excellant and also Room service Manager . Thanks again to everyone. Cheers Emersonand Michelle.

Evaluation Hotel Poulo Wai, Phnom Penh Cambodia Mar 2 – Mar 26/2024 Pros Beautiful new modern hotel with all amenities Amazing staff, trying to satisfy all your needs Good location an old part of City Cleanliness of this property priority for staff. We like prices, happy hours and very fresh products on Roof restaurant, including nice view. Two very good restaurants right across of street Cons Medium size rooms with one cloth closet only. We could not unpack two luggage’s of clothing, needed for our 24 days stay. Breakfast for this type of hotel is totally unacceptable. Quite a simple menu, i.e. cold buffet table only with one type of the cheese and one cold cut of meat balls during all 24 days of our stay. From our travel experience, comparable hotels have much better and wider selection. Positive side is again very fresh products used. This hotel is a building(s) only, no other property, i.e. garden. Neutral Medium size pool with crystal clear water, and about 20 seats, compressed with three walls adjacent buildings, frequently “visited” by pigeons.

Very helpful staff; great rooftop bar; central location.

Nice hotel with easy access to locations and staff are friendly. Would say all facilities are good except for the pool area which has lots of pigeons around with bird droppings around the edges and in pool (could be easily managed with good cleaning and prevention techniques), so did not want to go swimming. Never tried the spa or sauna but looked like a good setup.

We had a room on the 19th floor and often the lifts were full so had to wait for a lift with space. Main issue was the shower in our room as we could not get hot water. The solution from the hotel was to run the sink and bath tap as well as the shower and wait about 10 minutes for the water to heat up! The room was lovely and spacious and the bed firm but comfortable. Breakfast was good.

A very nice stay. Excellent staff!

Great stay at this beautiful hotel in a quiet part of busy Phnom Penh near the center, Hope to be back soon. Special thanks to Mr Haroun for his help!

Great hotel with a very nine rooftop restaurant. Staff was helpful and very polite. Not in the tourist aria, but a short walk to the river.

I had a nice stay

Very nice hotel! Very clean. Staff is very friendly and helpful. RECOMMENDED!

The Staff at this location are very motivated to provide great service to/for guests. We liked this property a great deal.

Please clean up the balcony. Leave lots of footprint when I enter to room from balcony and I must clean the room by bath towel. Don't just say thank you about my comments but please go over it carefully. Great location and amazing facility for the price and perfect staffs, But must clean up the balcony carefully, I already booked lots of room for my friends on end of next months. Hope to see improved cleaning condition.

It's a excelent hotel! Beatiful breakfast, pool and sauna. Has a wondefull restaurant at the top!

It's a excelent hotel! We have an upgrade and everything was wondefull. Has a beatifull pool and sauna. But our surprise was a wonderfull restaurant at the top with normal prices! The breakfast is 100%. The employees are so cool, as in all country.

Nice facilities and great location. But look Chinese style. They have excellent resturant for breakfast but don't enough western foods like bacon, cheese.... And the tablecloth color of resturant are red, Why don't you change the color of tablecloth to white ? I hope it will be global hotel, not just chinese people. whatever it seems best hotel for the price,

Overall, a very nice stay for two nights. Exceptionally pleased with cleanliness and service. I see a couple of people complained about the location but it is in a city, not a beach resort. We walked around in the evenings to get street food which, IMO, is the way to experience a city. Best bet, is walk out front door, make a left, go to the end of the block and turn left. Walk about 50 meters and look across the street and there will be tables set up in the sidewalk and will be packed after 7PM or so. Good food. Entrees about 4-5 USD each. We ate there twice. Packed with locals. There are also several tuk tuks and rickshaws waiting outside the hotel to take you anywhere you wish to go for a few dollars. Whatever they ask for, offer half and bargain from there. We would definitely go back again.

Great hotel, ver good service, great food and drinks. I can recommend this hotel.

Everything was great from the attentive, doormen, front desk and restaurant staff. Hotel was clean, modern, secure and very comfortable. Breakfast buffet was above average, considering it was included. Particularly enjoyed the coffee made fresh for every cup. decent massage facility on site, as well as a rooftop restaurant and lounge with excellent views. Room was made up every day and kept quite tidy for me so extra points for the housekeepers. Con: lots of pigeons around the pool and hot tub area. More concern should be taken for the bird poop as everyone knows it creates an E. coli problem in the water.

We stayed at this property pre Siem Reap and found the staff very professional and accommodating. We did have an issue with hot water on the eight floor as it would get Luke warm..however the breakfast made up for it as it was a buffet breakfast with fresh fruit and soups and egg station. The lobby in this hotel was inviting and there were tuk tuks available outside. We returned post Siem Reap and was put on the twentieth floor and the hot water was very good.. I highly recommend this hotel and would return when staying in PP.

Kind, accommodating staff. Great location near the Central Market, and reasonably close to other attractions and sites. The infinity pool would be better with a view other than the vacant lot beside the hotel.

Great value!

Great breakfast options including Khmer food, fresh fruit and good coffee

Welcomed and easy check in Room was spacious and clean with good AC Didn’t use bar/ restaurant We walked to most sites from the hotel- there s very good restaurant with Cambodian food across the road (name begins with an “K”). Included breakfast which was ok. Staff very hospitable. I think a really good price. I d definitely stay again

Enjoyed my stay, everything was excellent, totally worth it's price.