Very clean, close to restaurants and grocery, minutes away from airport, delicious fresh breakfast, excellent customer service

Good value for the money in a mostly residential neighborhood. Easy walk to tram stop and service to airport (5 minutes) and downtown (20 minutes). Be aware that the hotel is under a flight pattern and jets are quite loud during daylight hours. But first rate lodging overall.

The fact I we prevented from staying. We arrived at 00.30h. Doors were locked with no clear instructions and out of hours contact phone not answered. Our late arrival was due to 2hr flight delay due to adverse weather at Zurich airport affecting all inbound and outgoing flights. Fortunately we found a nearby hotel but at a higher cost. The following morning we received a video message sent at 22.45 with instructions on how to access room key in secure box. A 2nd text message sent at 23.48 said “Hello, unfortunately there was an overbooking and for this reason you cannot stay with us today. The money that was debited from you has already been returned. Best regards. The Gate Team”. Earlier in the day I phoned 5 times using the contact number on the Hotel.com App. Every time, it went to voicemail with a German-only message. I am not happy with this experience: I pre-booked several weeks earlier, I used the contact number provided in confirmation email, and had no reply from the hotel until 22.45 (when I was airborne) which was followed by a contradictory text close to midnight announcing an overbooking. Whilst the money has been refunded, I had to pay an extra £30 excluding breakfast. I am also seeking compensation for unwanted disruption and stress.

This hotel was great for what we needed. Allowed us to checkin early. Accomidated any request. Rooms were nice and clean and i enjoyed the balcony. Just to sit and relax. Thank you!

The Gate is a wonderful gem. We booked in here for the last night of our trip so as to have an easy trip to the airport. The hotel is situated in a nice quiet residential area but various restaurants are an easy walk away. The entire staff was most friendly and helpful, the hotel’s condition and cleanliness are superb, and the entire stay was super comfortable. All that and the price was very reasonable. The Gate is most highly recommended.

Love staff and location

Good customer service

Gate Hotel was nice, but our room was small. The staff was excellent & helpful re: directions to tram to take us to Zurich centre. We toured Old Town Zurich & enjoyed our short time in Zurich very much.

Great property and excellent staff, will go back again!

Staff was very friendly. Breakfast wasn’t as great as I expected based on the previous reviews.

Hôtel is nice but there was no AC in the building, they provided me a fan, it’s didn’t work.

Excellent service,

Incredibly friendly and helpful front desk staff in the evening and the morning. Simple, but good breakfast buffet. Only a four minute drive to the airport which is great for anyone with a Layover. Very clean room, decent size, comfortable bed. Good water pressure in the shower. Only complaint: no air conditioner, but they provide a fan. Good value.

The service was excellent, and the breakfast was full and good. The room was clean, and everything needed was available, although very small and single bed was very small. There was only one pillow, and it was hard and gave me a headache and hard to sleep with. I asked for another one but was told that the hotel was full and no extra pillows! Was given a second pillow for my last of 4 nights and it was good. The area was easy to access the bus and is close/ convenient to the airport. However, it is not close to downtown Zurich and doesn't have much to offer close by. I only found one dining option and it was not very good and was overpriced. Only one grocery store close by and it closed very early. Overall, I did think the hotel was good and reasonably priced and I would consider staying there again if I was in Zurich again. I felt safe walking around the area, but it was very residential not touristy and not much to offer.

It's ok

Overall, good stay. Very close to the airport which was convenient for us the morning before our flight. Breakfast included, was good.

On the outskirts of Zurich. We enjoyed

The Gate is hands-down the nicest hotel I’ve ever stayed in. The staff went above and beyond to make us comfortable. The facility is stunning. The views are somehow even better. Great location, although you really do not even need to leave the hotel. The food here is also unbelievable. Would absolutely stay here again.

Wonderful! Nice, clean, contemporary hotel. The staff was awesome and very helpful. The breakfast was very good and the croissants were amazing! They bake them fresh every morning. You won't be disappointed!

We asked for a room with solid bathroom walls and door. We got one with glass enclosure and a frosted stripe. NO privacy of any type. The room has no floor space, so we had to walk single file anywhere we might try to go in the room. There was no room to lay out a suitcase, except on the bed, There was no top sheet and we could not find temperature controls—so we alternated between sweating and being cold. We were told breakfast was served 7-9. At 7 a.m., there was no one down at the desk or in the breakfast room. Another guest called someone and eventually the people showed up about 7:45 a.m. It, of course, took some time to get breakfast up and running. The check-in clerk was the best part of the hotel; he was friendly, helpful with restaurant recommendation and directions. After that, our experience went downhill steadily.

Staff very helpful & accommodating, Riza & Lucio (?)- front desk guy. Gave us recommendations for dinner & transport going to Zurich central. Very convenient going to the airport. Also only 1 tram ride to Zurich. Walkable to station. Quiet nice place, big balcony. Small sleeping area.

Little expensive since we booked at the last moment. But we booked the penthouse and we had a great time. They serve breakfast and the staff was amazing as well. Its 5 mins away from airport.

Best cost x benefit close to Zurich airport. Recommend!

Comfortable!

It will be nice if you include sausage in the breakfast

Lovely boutique hotel. Super friendly staff. Close to the trains to downtown. Would return.

One of the best hotels I have ever stayed at. The staff was extremely friendly and went above and beyond to ensure we were comfortable. I will stay here every time I am in Zurich.

Proximity to airport. Excellent breakfast. Extremely helpful staff

The “penthouse” smells like cigarettes. Our key worked after four attempts by the manager. There were cigarette butts in an ash tray. One our beds didn’t have any sheets. They charged an extra 100 francs for having 5 people in a penthouse!? Do not stay at this hotel.

Wonderful experience! Very beautiful and clean. The staff was extremely kind and welcoming. Highly recommend!

No plug available for e-cars, simple breakfast but included in rate (real expresso not incl…), nice rooms. However good price.

Customer service was not good and the beds were horrible.