Excellent hotel in the beating heart of Newport.

Lovely modern hotel. Excellent service and tasty, fresh breakfast.

Helpful and polite staff. Great views from the room

We had a great stay 2 adults and 2 children. I had called a few days before to request a cot for our toddler and this was in the room. The room was a great size for a family and had a partition so we could still have the TV on when the kids went to bed unlike in most hotel rooms where we have to sit in pitch black until they go to sleep! Bathroom was also a great size. Very modern and no issues with noise. We were on the 9th floor and had lovely views. We paid to include breakfast plenty of choice however the bacon and sausage could have been better quality. Hot and cold options there was something for everyone however as a mercure I would expect higher standard of food. However I would definitely stay here again

Great stay. Staff are very hospitable and friendly and always willing to help with any requests. Decent breakfast, which you can pre book each day for £10, or £15 on the day. Room was clean, good TV service and bathroom facilities. Hotel isn’t located too far from Newport city centre areas. All in all a great stay

Lovely stay, room with a view of old Newport and Twm Barlwm

Waited about 10 mins to check in, lady was busy with another customer and a guy was on the laptop. He could’ve just stopped what he was doing for 10 mins and check me, my husband and his daughter in. I booked for two rooms thinking that we would be next to eachother and we wasn’t, one room was on 13th floor and the other room was on the 14th floor. Completely unacceptable for the amount I paid, I wouldn’t expect this from this sort of hotel. Mine and my husbands room had glitter/sequins over the floor and when I went to scrap them up off the floor I also got clumps of dark coloured hair, so he went downstairs and asked someone to vacuum our room, didn’t have enough towels for us two, only had one bath sheet, one hand towel and a foot mat. So he had to go back downstairs to get another towel for himself. After driving 8hours to get to the hotel for the Billy Joel concert this is the last thing we wanted.

Very good hotel - clean and comfortable

From check in to check out i can not fault this place Sally who checked me in was very helpfull i will definitely recommend this lovely hotel to friends and family

Lovely

Very conveniently located for shopping and dining.

Everything you could ask for

hotel was very modern and really nice

Nice, clean and comfy hotel

Loved this hotel, the staff had made extra effort welcoming guests who were travelling for Billy Joel concert, provided printed maps travel directions to train station. We were very fortunate to have been upgraded which cheered us up after quite a challenging journey. Room was superb with a lovely large bathroom, rainfall shower and nice toiletries and complimentary water in the fridge. Really enjoyed the roof top bar, would recommend and return as very convenient for Cardiff

Brilliant stay for a couple of nights for a concert in Cardiff. Slight problem in first room but we were quickly relocated. Excellent customer service, lovely and quiet in rooms. Hotel offered support for customers who were concerned about riots took.

Good position, comfortable room, helpful staff. A couple of minuses - the toilet paper holder in our roon was broken and there was no water in the room / mini bar

I travelled with my son with ASD who struggle with different environments. We were accomodated accordingly to my son's needs. The staff was very helpful whit any requests and slways willing to help.

Good size room comfy bed and bedding. Iron and board in room already with tea making facilities, a biscuit would have been a good addition, windows didn’t open and air on slow to work Our shower gel was empty but we already packed our own, Bathroom clean and up to date, bedroom walls grubby

Manager not so nice, but all staff other staff members were amazing.

I stayed long time at the hotel. but I had a comfortable time.

Too short a stay due to the global IT outage that made me very late on arriving (although at least I did make, 2 of my colleagues who were also booked in didn't) It was excellent especially the air conditioning! Thank you so much for keeping my room so late for me.

Brilliant service, nice and comfortable room

This hotel was excellent. Good value. Excellent condition. Very friendly. Brilliant breakfast. No complaints at all

This is the second time i have stayed here food amazing, staff very helpful and polite. Also it was my partners birthday they organised a birthday package for me absolutely loved itx

Reception was excellent, and breakfast was good value for money. I recommend this hotel.

Stayed for one night. All staff were extremely helpful and friendly. Lovely room, and great view from 12th floor (overlooking the river).

@ £100 £10 for breakfast there was no tooth brush or amenities, you had to ask separately at reception. The breakfast had limited options only had a latte and toast!

Staff in this hotel are so friendly and helpful. The rooms are well equipped and breakfast is lovely and varied. Will definitely stay here again

Nice hotel in Central Newport. Weary nice views from hotel.

Excellent hotel - staff all very friendly and room very comfortable

Lovely hotel in a wonderful, convenient location.