The room was totally different then I booked. Presented accesories missing (hairdryer for example). Only one window to emergency stars, no ventilation in bathroom. Everything was dirty. Not possible to cool the room.

Great last second stay , lovely customer service

Booked for 2 nights Superior Twin Room Twin Beds, Seaview stayed1 night. Regarding the room very disappointed cleanliness extremely poor looked as though the carpet had not been hovered for days / weeks. Radiators in Bedroom and Bathroom did not work the provision of a portable electric radiator was not adequate to heat Bedroom and Bathroom. The toilet was extremely disgusting and had never been cleaned properly, unable to open bathroom window no vent in room Bath/Shower unusable due to heating issue also enamel had a chip in it. Décor was very tired visible crack in wall, Windows rattled when heavy vehicle passed unable to secure. After cleaner had been, managed to clean cups and leave bottled water. Beds were not made Duvets just thrown back on beds must have spent at least 3 minutes in room. Whilst in lobby area by bar, i had to close main entrance door several times due to receptionist and bar staff standing in front entrance smoking with the door open bar staff were looking through widow to see if customers were waiting very unprofessional. Therefore i would not recommend this Hotel until a full refurbishment is carried out and staff trained to a suitable standard,

For a 3 star hotel I was very impressed. Location, size of the room, price, cleanliness… everything was on point. Highly recommend

I had a lovely stay

I loved it, massive hotel old style but cozy and comfy. Very clean needs a little tlc to building but I think weather and finances would make it hard. I would defo stay again and bring children. The beach is amazing and everything in walking distance, cafes pubs and shops and shopping centre.

Exceptionally friendly and helpful staff

It was ok but the room had cobwebs around the corners.

Excellent stay had everything we needed The food was excellent ans so was the service we had a sea view it was Great coming again and making sure we get a sea view and very happy with the hotels parking May

Always enjoy the Burlington. Nice staff, great breakfast and great entertainment in the evening

Really nice hotel , room was really big , beds were comfy , bathroom was big too , with a bath and a shower. Breakfast was really good too , plenty of selection.

The room was fine but there was a constant loud noise outside the window so I didn’t sleep much

We have stayed there several times now.it is ideal for staying close to all the amenities. The hotel is aways welcoming. Like all places to stay by the sea it has its problems.The staff are aways friendly. For value it cannot be beaten.

i had an amazing stay

Driven past this hotel for years and from the outside looks a little shabby, past its prime I’d guess. But great value, room was fair size for a single. First time I’ve seen a single bed in the middle of the room. Thought I was definitely going to fall out during the night. But successfully didn’t. Staff are top notch and food was excellent. Definitely would stay again

Lovely hotel ,staff very friendly and helpful, check in very easy and quick ,room clean ,comfortable bed ,breakfast was good ,hotel near pier and walking distance to shops ,beach and restaurantsand Lovely stay

A warm welcome at this traditional seafront hotel, and a nice quiet room with everything I needed and working as it should

Budget accomodation room was basic but ok for a one night. A clean carpet and walls would have made this much better. Great for sea view outside

We had a small problem with the room when we arrived but the front desk took care of it immediately. The service is great. The breakfast the next day was very good. Staff were very pleasant and courteous. As some people have commented the place is tired looking but as the hotel has fully explained they are renovating. 197 rooms do not update themselves overnight so give them a chance. Room was a great price and I cannot fault it.

Average , no restaurant open Sunday and no Entertainment Sunday , very poor service. Would not stay again, place far too hot !!!

Stayed several times, a great 3star hotel, attentive friendly staff. It's a big, old hotel and suffers the usual decor bits and bobs as a result. That said, it's clean, and value for money

Booked this hotel and they cancelled the booking and did have the decency to phone me and let me know so I drove 70 miles and then had to find another hotel. I would definitely not recommend this hotel.

The room was tucked away in the back of the hotel and very outdated. I could barely get any phone service and the WiFi didn’t seem to work either. Conveniently located and very cheap room but you get what you pay for

We always make the best of anywhere that we stay and although we had a comfortable 4 night stay at the Burlington, it is obvious that the hotel is in desperate need of a complete refurb throughout and generally in need of a jolly good clean. Our room was spacious with a fantastic view of the pier and sea, even though the windows were filthy!! The bedding was fresh and clean and the condiments tray refreshed daily. Breakfasts were satisfactory with a limited range of food on offer. All staff were friendly , polite and helpful. The Burlington is in a great location, close to all amenities including bus routes, trains , theatres, pier, beach and shops and I’m sure that it was very grand years ago. Here’s hoping that the owners can restore its grandeur in the not too distant future.

Perfect location on the seafront and close to the lovely shopping area . Comfortable room , excellent shower and warm welcome on reception . Would recommend .

Where do I start. I'm easily pleased and rarely complain unless it's real bad. I booked 3 night single room. Male receptionist was lovely on arrival. Bar staff really friendly and kind, food ok but cheap quality. First off it seems fine, cheap and cheerful. Room appeared clean. I had to wipe around the toilet, which wasn't cleaned. The bed linen was clean and bed was fine. I slept well the 1st night, the location is great, next to beach, pier, shops, restaurants and transport. Second night I used the toilet in the night, when I switched the light on, I saw 2 what looked like baby cockroaches run and hide. I spend the night looking with my phone torch, catching and throwing cockroaches down the toilet. I found 5 altogether, the 2 babys in the bathroom and 3 large 1s in my room. The next day I went and get bug spray and put the card out for my room to be cleaned. Came back 3 hours later and still the same. The cleaners walk around with a vacuum but you never see or hear them hoovering, and the hallways, like room never cleaned for entire stay. On closer inspection the room/carpets was filthy and dusty, and I don't think was cleaned or vacuumed for a long time, just clean towels and linen provided. The hotel is huge and it seems too much for them to manage to even a 3 star standard. I did not book breakfast and ate out most days. 1 day I needed to take medication and asked if I can just get a coffee and a pastry or something small, I didn't want the fullanwanted

Hotel is in a good location on the seafront close to the pier. It's appearance on the outside looks tired and is in need of a refresh. Also inside, the carpets are in need of replacing. Room was a good size but the windows were filthy and single-glazed so it would be freezing in the winter and you could hear outside noise.

Such an old building with some areas in need of tlc but you can see improvements being made. Our room was a superior twin clearly recently renovated which was lovely apart from the dirty old windows. We can only assume to replace the windows on such a huge old victorian building would be a mammoth task and very expensive but cleaning the windows would be a simple and wonderful compromise. The rest of our experience was fine, it's not an expensive stay so didn't expect 5 star the breakfast choices were extensive and lovely with options of gluten free too which is rare so everything was more than adequate with really lovely and helpful staff. We would stay again.

A very tired hotel in need of a major upgrade. Excellent position on the seafront. Poor access for disabled guests. Poor self-service breakfast and limited dinner. Limited parking on the road in front (charged) and first come first served in hotel car park, (charged). A good sized room, reasonably comfortable with a good view of the seafront and pier.

Two night sat for funeral attendance

Very central location in the front of seaside and pier.Very safe.

Staff was incredible!