A one night stay, lovely clean hotel, excellent breakfast. Bed very comfortable, room and bathroom spotless, good shower, staff friendly and helpful. Also great central location, really great hotel.

A very clean hotel in a fantastic location. On arrival we were booked in by a helpful and friendly concierge, nothing was too much trouble. Breakfast staff were polite and very helpful. We will definitely be returning.

Amazing staff, hotel tried its best and was beautiful overall. How ever I was shocked by the price of a glass of wine! Ridiculous! I am a local of the sister hotel and we get discount being local… but I think local and STAYING should have discount. Loved the room, view etc….. it was only the next day I saw the room wasn’t as perfect as I first thought….. there was a medium stain on the carpet…. I informed the hotel as I think think they would be appalled

This hotel is in a perfect place to watch a game at the Principality stadium, even though there's no carpark! Carpark is opposite the hotel but price is extortionate! Only wish the gotel could provide discount for parking.

The best

We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.

Love to stay at the park gate it’s very central in town. It’s a beautiful hotel. Staff are amazing and the breakfast is to die for , There this so much to choose from. It’s a real pleasant place to stay and will be booking again very soon.

Wicked staff, lovely hotel.

My only complaint is about the breakfast. They now have self serve coffee machines which provide awful tasting coffee. Lots of guests cueing! I used to love the strong pot of coffee served to you by the staff. I had to ask for a pot as the machine coffee was so awful. Lack of nice bread. Hard fried eggs and anaemic looking mushrooms and no crispy bacon. Will not book breakfast with my stay again.

Exceptional stay from start to finish.

We had a great one night stay, he room was lovely and had a great view of the principality stadium. The spa is a must if you visit. Thanks parkgate

The delightful staff appear to have to upsell at every opportunity as how else do you get people into a premium (luxury? not quite) hotel with no parking, limited access, on an unfashionable back street with 'city views' car parks, or the back of another building, or the side of a rugby stadium. The room rate is reasonable for a premium hotel but you DO NOT get access to the facilities and you'll be asked to pay for anything that is not the bed in your room. And the app that they almost force you to download is incompetent at best (lots of 404 errors) and misleading statements like each guest gets 45 minutes access to the pool (you don't – that's £30 each. So... another £60 on your room for a dip. Yep, it's that kinda place). Lovely helpful staff in a hotel that wants to be luxury but is doomed to offload rooms at a lower price as it is in the wrong place and will upsell every single. Although, the black out curtains were awesome – the sleep was good.

Excellent hotel and staff

I arrive and was greeted immediately, no more than 5 minutes and i got my keys, the room had a view to the stadium, it was quiet, well spacious, clean and have a kettle and a range if teas and coffee. It was perfect

What more can I say! They surpassed our expectations, and we had a beautiful and warm welcome. After having shared a personal story and meeting with the General Manager Damien, our love for the Parkgate has just grown. Richard (Guest Services) has checked us in on many occasions, and he is such a lovely man, always helpful and caring. We had a lovely few hours in the bar, enjoying a few drinks, and a great selection of non alcoholic drinks, which I really appreciate. Live music was lovely, although we didn't hear much of it due to the loud wedding party, but it was fine (besides who doesn't love a wedding). I always forget to take note of the housekeeping staff, but the rooms are cleaned to a verg high standard. They do a wonderful job and really pay attention to details. Thank you all

A wonderful stay. Hotel rightly deserves the be ‘hotel of the year, Wales’

It was a very lovely clean hotel, the place has a very lovely atmosphere and is a great location

It's always a pleasure staying at the Parkgate Hotel. We only had 1 hiccup and that's Room Service wasn't available on the app Thursday and Saturday night, the app said "location not taking orders at this time". This wasn't the fault of the hotel itself just an IT error. The rooms are beautiful, clean and comfortable. The staff are simply amazing and always do their best to help you if need be. We had an upgrade to the Tower Suite on Thursday night which was simply stunning!! We have been working our way around the hotel, in different rooms and suites...the Tower Suite did NOT fail to impress. We will be back this weekend for our weekly date night.

Great hotel in a perfect and convenient location. Good facilities. Nice and clean. Lovely food. The staff are friendly and very helpful. Would happily stay again.

We loved our stay at The Parkgate. The hotel is well located, comfortable, stylish, breakfast was delicious with lots of local produce, the staff could not be more helpful. Highly recommend!

All fine apart from access and lack of parking. Had to come by car and informed by desk that nearest parking was a ten minute walk away at station. Warned that closer NCP car park not safe and not recommend. Suspect will receive a ticket as inadvertently drove to front door. Council really should help hotel to sort this out.

Extremely comfortable

Great hotel and service .. Always a pleasure with central location on top.

The hotel and room were incredible! Staff was friendly and accommodating. Only surprise was learning the thermal spa was closed for the week, which I was not aware of when I booked (and was a consideration for booking). Nevertheless, a wonderful experience!

Lovely hotel with a great breakfast

I turned up and there was no room to stay in. I had to go to the indigo across the town centre. I was told I would be contacted to apologise / review. I have still heard nothing. Shocking service!!

Nice hotel in the heart of Cardiff.

Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.

Walking distance from train station central to everything

Incorrect/incomplete info prior to booking. Poor customer service. Cold food at breakfast both mornings ! Wouldn’t stay there again, there are better choices and at a cheaper price!

To charge guests to use the pool facilities £40 each leaves a sour taste - and the breakfast was patchy

Beautiful property and welcom staff