Their customer service was fabulous

This property has people living there full time, almost like a weekly/monthly rental apartment. The walls are paper thin, I listened for over 2 hours (1am-3am) a couple screaming and fighting with one another. It was absolutely awful (they were in room 305). No staff were there in the morning so I wasn’t able to talk to anyone. If you’re running it like a rental apt don’t have hotel guests there!

Staff was very polite and helpful, room was clean and very quiet.

Could not sleep all nite, 94 expressway is very near & noisy all nite. Plus the bldg back door near to my room, with people coming & going, very loud. Instead of hardwood floors, they need carpet as a noise suppressor.

Front desk was informative, helpful, pleasant, and caring of my comfort. Clean, quiet, comfortable room.

I received a call stating that they were over booked and in result, we were downgraded to a single room (queen bed), and was instructed to bring an air mattress-- all of this was the least of our worries. They provided sheets and blankets (reluctantly). Asking for a towel for the third guest, you know the one sleeping on the air mattress, it was like I asked for the front desk staff's spare kidney! Our room was facing the interstate and it felt like we were sleeping in the median. Also, at all times of the day there were people out front, in the parking lot, lounging and smoking pot.... it was strange. Like it is legal and I am for it, but right next to the entrance? All in all, it was a roof over our heads and there were no bugs. The AC worked well...but the entire place literally smelled like BEEF.

While the shower and bed linens appeared to be clean, the floor was very dirty and should have been mopped / deep cleaned. There were also people hanging outside of the hotel (some sitting in folding chairs) that did not appear to have rooms. We got the impression that these people may be engaging in illegal activities.

The room was dirty, floor was sticky, the AC did not work well , room was warm