The staff were without exception very friendly and helpful. My only complaint was that it was not made clear that the parking advertised was in the adjacent multi-storey car park and cost £10 per 24 hours. Other than that Chester itself was fantastic and the choice of places to eat immediately across the road or adjacent to the hotel itself were extremely good. Everything was only a short walk away.

Really quiet room!

Great breakfast & location. Helpful staff

Overall, this hotel was great; the location was good, the room was clean and the restaurant staff and breakfast were both excellent. My only criticisms are the fridge in the room did not keep anything cool - when we reported it, we were told it was a ‘common problem with all the fridges’; and a couple of the Reception staff, although not overtly rude, were definitely quite brusque. But I would still recommend this hotel based on its location, price and room & restaurant facilities

Breakfast was poor selection

Great location

A very good quality (city break) hotel, well positioned for visiting central Chester. We booked three rooms for our family visit and all were functional and spotless. Public areas are comfortable and well designed. Breakfast was great! Would definitely recommend.

Great family stay

Excellent very clean and central

Great location, big room, friendly staff, parking nearby in Grosvenor shopping centre, reasonable price.

We took our 11 year old grandson to Chester for 4 nights and stayed at this hotel. From the moment we entered we were greeted by really nice, friendly and helpful staff and this remained the case for the whole stay. Our room was spotlessly clean and very comfortable, with complimentary tea, coffee etc. It was cleaned daily and the tea and coffee were replenished. We did not eat at the hotel as we were out and about every day so I can not comment on that. However we would certainly use a Lonardo's Hotel again

Good stay with friendly staff

The hotel was in a great location. Accessible for a pushchair. Convenient for parking. Nice room and a good size. One major drawback was the heat. We had the air conditioning on full at the lowest possible temperature and the room was so uncomfortably hot, it was almost unbearable. I called down to reception who tried something on the central control which made no difference. The air coming out of the vents would barely have made a candle flicker. The windows did not open either and there were no fans available. The breakfast was good

Very good for family of 4

Expedia made a mistake and despite us booking for 3, they only booked a double Room for us. The hotel staff were amazing and pulled out all the stops despite the hotel being fully booked to ensure we were accommodated. Will book direct next time. Staff were so friendly and helpful all weekend, breakfast was lovely Will book again

Excellent central location in Chester, very walkable. Nice comfy & clean room. Helpful staff

Clean, modern with a great breakfast

Loved everything from the rooms staff food … within walking distance to all shops restaurants and the canal would definitely recommend and come again :)

Highly recommend. Stayed for husbands birthday treat and we received 2 complimentary drinks for his celebration. Also had a half price discount for Pepper street car park which was brilliant. Really good sleep. So convenient to all bars restaurants and shops. Can’t wait to come back.

The hotel is perfect location clean friendly staff . Nice room only thing no view but for one night no problem.

Clean comfortable business class hotel. Nothing particularly remarkable. Lovely old city.

Good location. Clean. Friendly staff.

Very clean hotel, centrally located in Chester. My room had no view, overlooking the roof, but it was comfortable and clean. Breakfast buffet was very good.

Large room which was very nice, all modern. The only downside is the big step getting out of the bath after having a shower. This would be very dodgy for someone with limited flexibilty. Staff were all helpful... Location is perfect, Would recommend this hotel all day long.

In good location and clean

Lovely hotel, excellent location in the middle of everything Staff were so friendly

Friendly staff, nice rooms.

Excellent reception staff, so happy and polite Great chef at breakfast.

Lovely staff on reception, great comfortable room and a good breakfast

Room was visibly not clean, including prior occupants dirty underwear behind bathroom door!

My only complaint was how small the rooms were. Otherwise everything else was wonderful, especially the location.

Enjoyed our stay in beautiful Chester, location was great in the Centre if it all, near restaurants etc. Only issue was parking in nearby Glosvenor Centre which was expensive