Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum

Hotel was amazing and exactly as pictured! Was very easy to find using Google Maps. One of the greatest parts of the stay was the free breakfast across the road at Reci Proco. Breakfast was delicious every morning, and the owner was so sweet. He played great music, made fresh juices, and had delicious coffee. We ended up bringing home two bags of coffee. The fact that this breakfast experience was included in the hotel stay was amazing. We even went there for natural wines, and mezcal cocktails multiple nights! Reci Proco also had a market inside with 5 gallon waters, fruit, bottles of wine, rice, etc. Hotel staff was incredibly helpful! We traded in our towels for fresh ones halfway through our stay free of charge. There is a water jug in the lobby that was always full for drinking water for guests. Someone was always sitting at the front desk (including an overnight security guard), so we were never worried about leaving our bikes or scooters in front of the hotel. Through WhatsApp they coordinated taxis, tours, bike, and scooter rentals which was super helpful. We even got pulled over by the police in a routine traffic stop and I called the hotel to translate. Marta took over and handled the communication with the police officer and he gave us a fist bump and had us on our way. (Thank you again!!!) Location is close to another market, gypsea market which is overpriced, but had everything we needed for some snacks and it was nice to have a larger market near by.

Hotel was amazing and exactly as pictured! Was very easy to find using Google Maps. One of the greatest parts of the stay was the free breakfast across the road at Reci Proco. Breakfast was delicious every morning, and the owner was so sweet. He played great music, made fresh juices, and had delicious coffee. We ended up bringing home two bags of coffee. The fact that this breakfast experience was included in the hotel stay was amazing. We even went there for natural wines, and mezcal cocktails multiple nights! Reci Proco also had a market inside with 5 gallon waters, fruit, bottles of wine, rice, etc. Hotel staff was incredibly helpful! We traded in our towels for fresh ones halfway through our stay free of charge. There is a water jug in the lobby that was always full for drinking water for guests. Someone was always sitting at the front desk (including an overnight security guard), so we were never worried about leaving our bikes or scooters in front of the hotel. Through WhatsApp they coordinated taxis, tours, bike, and scooter rentals which was super helpful. We even got pulled over by the police in a routine traffic stop and I called the hotel to translate. Marta took over and handled the communication with the police officer and he gave us a fist bump and had us on our way. (Thank you again!!!)Location is close to another market, gypsea market which is overpriced, but had everything we needed for some snacks and it was nice to have a larger market near by.