Непочистени стаи,няма персонал

Hotel staff very helpful and kind, and room was very big with large balcony. Owner had no problem with smoking

Nothing...

Beds were clean and ok

Had a horrible experience here. The first room i booked had a really bad smell. My 2 friends booked a second bigger room which was fine. As they only booked one night and paid the same as i for the small room, the next day i asked if i could take over that room for my second night. As the owner (the dad) did not speak english or german i agreed this by phone with his son and asked if 1 of my 2 friends could share the room, this was ok. I appreciated the flexibility despite the initial impression. The next day comes, the owner does my checkout and apparently was not aware of the agreement and thought he was getting tricked. The language gap created a miscommunication despite me trying to calmly explain with google translate and trying to call his son. He screamed at me, when trying to use google translate he grabbed my phone from my hands and did not let me leave the building, threatening to punch me, pushing me and closing the door so he could get others to force us to pay more. Eventually we could go but he was very violent. Add to this that even in the second room the smell of the bathroom was very bad (i think simply a plumbing issue which i tried to flag to him as it also was present in the other room). What initially had seemed like an ok place for 30 euros a night ended in feeling threatened on top of the low quality. Between us 3 we paid 90€ for two rooms for the 2 nights. I never write bad reviews and am not very demanding - if it was just for the smell i would not have cared writing because it seemed a temporary issue and I don’t want to bring a local business down for no reason. This was absolutely unacceptable though. Furthermore the man kicked a puppy that had followed us inside and we were letting it back out, he kicked him really hard down the stairs as if the dog had anything to do with it. The whole situation could have been prevented if he would have communicated with his son or would have been patient enough to let me translate (or call his son).

No hot water

It was clean when we arrived but that was it no cleaning got done to our rooms for 7days

There was no kettle no chairs on balcony

The host was really nice one I eventually found the place.

Location was no where near where it said it was on the Booking.com map. I couldn't find it for an hour. Had to ask locals who called and translated for me. Host wasnt expecting me. No toilet roll, toilet didn't flush and drain of shower was blocked. Rool wasnt clean from previous guests.

The hotel is outside Popovo on the way to Razgrad. Rooms are new and beds are comfortable. Every room has an AC. The restaurant was working and food was good. There is a very good self car washing machine next to the hotel. :)