We were informed that we could gain access between 15/18:00 Our Taxi driver located the property but as we had no telephone no we had to be left .I texted to inform we had arrived. It was extremely hot and we took shelter under the adjacent bridge. I stood outside the apt for 1 hour and text again to ask if they had cancelled my booking .We decided to walk to the tourist info office to seek alternative accommodation . On arrival I received a text to say the Apt would be available at 17:15 . We returned and gained access. The apt is excellent situated adjacent to a roundabout in a not very attractive area but only a 15 min walk to Bergerac Centre . Apt had no towels or Kettle . Please note Taxis are not readily available available