Beds were comfortable and staff were accomodating

A bit disappointing that microwaves are only avaliable in family rooms and there are no cooking facilities

The room’s main door was hard to open because of water damage in the ceiling. There was a musty, mouldy smell in the room and we had to leave the glass door open whilst in the room (including all night). As an asthmatic I felt unsafe with mouldy air.

Comfortable bed. When I asked for a microwave in the room staff obliged

When we walked in the door hit the ceiling which was hanging down from water damage. Shower leaked a lot even when firmly turned off

Friendly staff, spacious room, easy parking. All the amenities you need for a comfortable stay.

Kitchen & bathroom sink were the same. Meaning dishes get washed where people wash their hands. This didn't seem hygienic. Not a lot of natural light coming into the room even with curtains open. Seemed dark. Need to clean under the bed too..

It was in the right location, price was cheap (relatively)

It was raining and the guttering over the entry to the room was broken so we walked through a waterfall bringing stuff to and from the car. The room is tired, cracked and chipped tiles. The airconditioner (heater) was not up to the task of keeping the room warm.

The staff were very lovely. When we arrived we were greeted by a woman who was super lovely and friendly. The check-in process was easy as we'd booked and paid online. Bed was comfortable.

The room was really cold and looked like it hadn't been updated since the early-80s. Due to a lack of building insulation the heater was going all the time and struggled to warm the room - you had to stand directly under the vent to feel anything and the room's heat was lost due to the open vaulted ceiling space and lack of insulation. The heater cut out multiple times during the night because it just couldn't handle the overnight temperature lows (into the minuses overnight outside). The bathroom was freezing and there was no hot water for a shower in the morning - either all the hot water had been used up by other guests or the water heater also struggled with the overnight cold.

Clean and the staff were wonderful.

Nothing.

The layout was lovely with rooms around a central park with swimming pool. Also it is pet friendly.

When I arrived the room was freezing and took many hours to warm up due to cathedral ceiling. I got into bed with electric blanket on to get warm even though it was day time.