Upon arrival of the property, the check-in process was great. When we entered the property there was a lot of broken and missing items: furniture, utensils, and blinds. Also there was lights out in the rooms and a bathroom. The whole time during our stay there was maintenance people coming in and out because of the house having a lot of issues. Being in hospitality, I know that the houses should have been better than they were. Also the cleanliness of the houses were not up to par.

Enjoyed stay at property, plenty of space just wish we were at location more for the price we paid, cleanliness of property was fair. I was not satisfied with that but overall teens loved the pool/spa & amenities in the game room.

The house was very nice. The check in process wasn't explained properly, but eventually worked out.

Overall I would say my family and I enjoyed our stay and would recommend this lovely villa or at least the villa experience with large families to anyone interested . The rooms were just as described online, so was the space and amenities. Our home and neighborhood was quiet but busy. We were close by all of anything one would ever need. Parks, activities, shopping. The only awareness I would like to bring is to the lack of prompt assistance given when there is an issue. Our digital door lock batteries died one day and I only realized when we were on our way out to an important event. The disappointing fact is, I use this same lock at home, the battery life can be monitored easily through the mobile app....so the stress of finding batteries in a matter of minutes in order to be on time to our appointment could have been avoided. When I messaged owners/management through the VRBO app (the only contact I was offered) I was given a less than warm response as the management crew must have been off for the day/weekend. Another sore subject was the pool heating....we paid an additional fee for a heated pool and it was cold to freezing the entire time. The attached spa was worse (in my mind).....although warmer than the main pool, it was still chilled. To see neighbors drop into their hot tubs with the steam coming off was infuriating . More disappointing was the response when I turned to the VRBO chat once again. The response I was given was a list of resolutions that required me to do manual labor on vacation *clutched pearls* I was asked to “check the pool levels, refill the pool, record the devices that control the pool temperature” As if I was an employee. Again, those were 2 small incidents compared to the big fun we had, that only put a damper on the vacation, it wasn’t ruined. The space and decor was out of this world and we had an amazing time. Two matters of feedback I’d offer the owners is to some how try to match the fridge space to the amount of people the house can hold. It’s simply not enough . And another bathroom in the kid’s room would be lovely too.

We all loved it.