A very central location, the concierge staff were incredibly helpful. We felt pampered the whole trip! We also received massages, facials and hand/foot treatments from the spa on premises. All were very relaxing and the staff professional. I felt there could be more preparation of tools in the room that the staff needed but it did not hinder the benefits of the treatment.

This is an old, elegant hotel that has been modernized to a high level of comfort. It is well located on Princes Street near Waverley train station. The service was outstanding, from Kelly at check in to Andrew and the entire concierge team. The spa was also excellent. I was dealing with multiple unexpected complications and wanted a hotel where I could confidently get some help while relaxing a bit. The Balmoral was perfect.

The staff and service were excellent and the property is just beautiful. It was recently renovated so the rooms are nicely appointed and updated. The facade of the building is resplendent and majestic and stands out in the city. I highly recommend this property if you want to be close to everything.

historic

The balmoral is the perfect place to stay in Edinburgh. We were able to walk everywhere and got fabulous recommendations from the front desk for shopping and restaurants. The hospitality was incredible and the room was lovely. Would highly recommend

I loved every single thing about this hotel, which must be one of the best in the world. My husband and I went on our honeymoon here and were met with professionalism, courtesy, and kindness everywhere. Also, the spa facilities such as gym and pool were top notch. Perfect temperatured water, the best equipment, nothing was lacking. Also, the building is gorgeous. In summary: We've been to many great hotels all over the world but this was the best we've ever been too.

Beautiful property. Check-in was difficult. Staff attempted to place me in a room next to the elevator. I had to return to the desk and request another room. Better location though no view. Some staff in the restaurant/bar were unfriendly and did not appear to know how to interact with a "live" human being. Staff at the concierge and Scotch bar were very nice.

The Balmoral is everything that you expect of a five star hotel and more. We will be back!

Lovely property. Would definitely stay there again

Wonderful staff and beautiful property

Fantastic Hotel with amazing service. The whole property is outstanding in every way. If you want a great workout with an amazing spa afterwards this is the place. Good gym layout dumbbell and a good squat rack with bar and plate. Workout area is broken into 4 rooms giving it a spacious and private feel when working out. The steam room was wonderful with a clean fragrance of mint in the air. The breakfast was good but the service was outstanding. Every member of the staff at this hotel were outstanding. Friendly and extremely attentive. The Bar at the Prince served incredible oysters and excellent Korean chicken wings. But the true highlight was the drinks and service. This bar has a great mature vibe with extremely good staff. Lastly when you enter into the Lobby they have a huge arrangement of flowers that give this area a marvellous not overpowering fragrance that continues to add to the ambiance.

Excellent hotel and staff

Absolutely beautiful, perfect service, 10 steps ahead of what any guest would want. I’ve been lucky to stay at amazingly beautiful resorts but hands down this hotel was the best from a beautiful environment to meticulous care. The time they spent making sure my wife’s blow dryer would work was amazing.

The hotel and location was excellent. Train station and lots of nearby attractions

Staff was great. Breakfast was awesome. Occasional drunks outside. Centrally located, iconic building. Didn’t like staff knocking insistently for turn down service when I’m watching TV.

Superb in every way! Beautifully designed room in excellent taste every amenity and service above and beyond!

What I didn't like.. The breakfast. In the states most hotels (both cheap and expensive) include breakfast. I paid 35 lbs for a breakfast that wasn't worth $3. Cold runny scrambled eggs. Nothing on the buffet table was especially inviting. Service was nice, and table clean, etc. The following days, we went down to McDonalds and had better meal for 8 lbs. For the price that we paid, you could do better and not charge so much.

Very VERY dated bathrooms. Spa area is just like past century. Toilet would not flash. Thin walls - you can hear a whisper. Breakfast was horrible. The staff is very nice though.

TV didn’t work in the room for the first two nights. Staff initially offered to move us to a new room but then retracted the offer and instead offered a key to a room with a tv until they could fix it the next day. Not a great solution.

Terrific staff!

Excellent hotel and excellent staff. Couldn’t as for anything better.

Excellent customer service and beautiful rooms. Walking distance to nice restaurants, Castle, and all tours. Definitely worth the money!

Beautiful hotel with lovely staff right in the middle of Edinburgh. Very accommodating and discrete. Will come again

I booked this stay for my parents so they can go on their dream trip. They said the hotel was gorgeous, clean, and the staff was amazing, specifically Andrew who recommended places and checked in with them frequently to make sure they were enjoying their trip. The location was perfect and there was so much to do within walking distance. Highly recommend and my parents want to go back soon!

We loved our stay at The Balmoral! Luxury at it's best. The staff was top-notch...always eager to assist with anything we might need. Loved the turn down service at night...we were definitely pampered during our stay here. Would highly recommend and look forward to our next stay here!

We loved our stay at the Balmoral. Excellent service! Thank you for the little treats everyday. Nice touch!

Wonderful Hotel and the Afternoon tea service was sublime. They accommodate my husband's dairy and egg allergies for our meals. The morning buffet breakfast was just right to start the day. Only note is hotel is right next to Waverly Station do it's a bit crowded in front of the hotel.

Good service

We stayed here for a weekend to celebrate our son’s 20th birthday. The hotel is everything that you would imagine and anticipate from one with this reputation: the service is second to none and the staff could not be more helpful or friendly. In particular, we were blown away by the fabulous food, Number 1, the restaurant in the basement of the hotel. This was of the very highest quality. All in all, we can’t wait for another excuse to go back!

Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.

Fantastic hotel 5 stars

Excellent service and very friendly staff. Great location.