Housekeeping needs a lot of improvement. However the fornt desk are very accommodating. The airport shuttle service is a very good idea for the first time travellers to the city.

Room was clean, but the pillows were old and "soggy". No recycling bins, so pop cans, etc have to go in the garbage.

This is a fine hotel for the price. The rooms could use a freshening. We enjoy the location, a block from the Canada line and close to many options for dinner.

My flight landed early and the hotel was really accommodating at allowing me to check in at 8 am, which was 3 hrs earlier than their early check in time.

The hotel staff are very friendly & helpful. the hotel room is clean & comfortable👍👍👍

Quick night between flights. Great shuttle service to and from YVR. Room was quiet and clean. Super deal for the price and convenience.

Great location and service!

Amazing service and staff! Comfortable and quiet hotel with amazing beds. I will go back for sure.

Room was beautiful, well appointed. Airport shuttle was on time and efficient.

The only good thing I can say about this property is that it is close to the Aberdeen Skytrain link to the Airport and Waterfront. It looks good from the outside but the inside is dated. Shuttle service to the Airport is hourly only. Restaurant/bar service is perfunctory and the whole surrounding area is very China centric- I thought I was in Hong Kong. All of this is no reason to not like the hotel although I think it is unfairly priced at a premium. My real concern is that the hotel insists on putting a charge on your credit card for the entire cost of the stay PLUS $50 a night and then charges your card with the expected cost upon checking out which is all well and good. The expectation is that the 'hold' on your funds will be released within a few days. This did not happen and it has taken nearly three weeks through discussions with my bank and no help from Radisson Vancouver to get my funds released. My advice, ensure they do not double charge or that they only 'hold' the $50 a night for incidentals.

It was a comfortable 1-night lay-over stay. We are seniors. Room was good size. The bathroom a little disappointing - smaller than we would like, tiles older type but look fairly new and clean. Most disappointing was the shower, not good spread of spray and very very old type. Wished it were hand-held shower, much more convenient too. Service was very good.

Everything was good, but the toilet paper shreds when wet.

Business trip

The bed super comfy. And the shower was good. Our room was weird on the 12th floor. The only courteous employees were the bell hop and the shuttle driver for airport. Fyi this hotel is in the middle of China town.

We had to wait quite a while for our room. Even after the stated checkin time. Otherwise, everyone was friendly and professional.

So good

Next to no eating places walkable. Tho clean, linens needed replacing & toilets upgraded to ADA height

The location was absolutely perfect. I wished I was able to stay a few more days. It was surrounded by shops and restaurants and also close to the airport. I will definitely stay here the next time I’m in town.

Beautifully maintained hotel. A convenient place to stay as it is a 2 minute walk to the Skytrain and surrounded by shopping centres. Only complaint is the pillows were quite floppy and flat, but the room and bed were amazing.

It was just one night between airport and cruise port. It was just right.

Location is excellent. Extremely convenient and close to everything. Highly recommend.

Easy to airport great shuttle service No place to eat but restaurant Nice place to stay

Just what we needed by airport, hotel with shuttle. One night stay was very good.

Nice hotel with comfortable bed and the room size is good.

Everything was all right, Service was all right. But there is not bellboy and it looks kind of old. But it is really clean and there is a train station just crossing the street

So nice n clean

Nice staff mall with food court across the street

Transportation to and from airport,check in easy and quick. We had an early am departure, the coffe maker in the room was inop. Because so early the coffee shop was closed but they could have had a coffee maker in the lobby at the very least

Patti was of great help, mad props to all the staff

Honestly one staff member specifically made my experience and stay. Hannah was very attentive, informative and knowledgeable she was so great. Best bartender around. Great experience the hotel was nice. Bed was suuuuuper comfy. Thsnk you!

Convenient to airport

Nice clean hotel. We would stay here again.