Perfect location. Good room and service

No dinner restaurant in the hotel

Location and access to where I wanted to go was very convenient.

Adjacent noise and road construction in the area.

Breakfast was very good but a bit confined in that room until they open an overflow room which we did not have a chance to try before 8:30.

Can be a bit noisy at times but inside the room is fine

The property is clean.

There was an issue with the shuttle and I felt staff didn't even extend themselves, never mind going out of their way to assist me. Two hours of my time were wasted getting to the property. Time is most essential to me, and there is no recourse for having it wasted. I was not asked if I was able to walk all over the place - first shuttle location, then a taxi service location, to being told to be on the other side of the airport when I had already been in that area and made my way to shuttle area. Waiting for 45 minutes for the shuttle to find out it was not coming. Having to call the taxi service myself and then try to locate that specific company. I would not recommend this property, nor would I go back and stay. I did try to change my reservation and the property would not allow it.

Breakfast was good

mold in the bathroom shower

The Hotel from reception to every staff were so respectful. Ever willing to render exceptional services. The room is home away from home. My kids enjoyed it. The meal was excellent and gave enough eating time for guest. The pick up and drop off from and to the airport was awesome perk. In all I will not hesitate to make a reservation here wen next I visit Vancouver

Everything stated on their page prior to making the reservation was awesome.

Breakfast was great. good selection of food

everything was good

Good location. Overall a nice hotel. Easy check-in. I would go back.

Beds very very soft. Room not thoroughly cleaned. What was supposed to be handicapped room was a joke, particularly in the bathroom. If I had been alone I would not have been able to reach the towels. Was a bathtub and not the accessible shower per their description. The hotels mini bus was parked in one of the 3 handicapped parking stalls causing us to park a distance from the entrance which I could not walk. Was not told that breakfast was closed at 9:00 am.