Place was a rat hole. Massive construction in progress, none of which was disclosed prior to my check in. The curtains in my room were torn and the heating unit for my room did not work (it was in the teens at night). Terrible experience, will never go back. But, on the bright side, the skiing at Mammoth was superb.

The whole place was under construction and looked haunted. There were tubs for catching water in the hallways with wet floor signs. The pool and hot tub were closed. Would not spend money on this until construction is completed. They did not disclose construction information until the day before the trip.

Stay was great - always my favorite to stay because of the Starbucks next door for a quick breakfast before the mountain. Hotel was great for my dogs too with well lit path outside for potty time. My only concern is that hotel’s cable was down and hot tub was closed my entire stay. Service didn’t offer any discount to make good. I’ll still stay here on future trips tho

Very old. Outdated hotel, and breakfast was terrible

It was a really nice hotel and the room was really nice, however, the place is currently under construction. So common spaces like lobby, parking lot, and (most importantly) po/spa were actively under construction. Was still a great place and we will definitely stay there again. Look forward to giving this place a 10/10 when the work is done. Room was huge and really nice. One other small piece of feedback for the manager, there were a few interactions with the employees I thought were odd. The employees eat the breakfast each morning, which is totally fine, but twice the employees kinda pushed their way in front of guests and made us wait while they got their food. I don’t think that is right. Also, I got on the elevator, and one of the staff blocked the door with an item while they ran back to get some food from the room, to hold the elevator, while I was inside it waiting. Not great customer service at all. I’m specifically not identifying gender or type of employee to get someone in trouble, just a comment on service in general.

This website took my reservation and funds but the hotel was overbooked and I did not get a room. So, I had to drive all the way home. Additionally, rather than automatically refunding our money, there is a claims process Highly frustrating and absurdly inconvenient.

Had 2 rooms. Both on 4th floor. ONE was OK. OTHER ONE..... Cracked tile in front of toilet. When you stand there the floor gives away. also in bedroom, one section of floor sank when you walked over it. Outside of hotel was being remodeled. We were not told when we reserved. The room with cracked tile in bathroom should not have been rented to anyone.

the hotel was closed and under construction and somehow hotels.cm still has them able to book rooms. they would not refund the money as it was non rufundable. ive taken it up with the CC company, such bs