Not a great experience. Staff not properly able to handle large groups. Disappointed re Residents Bar / food which Closed at 1.00 am without notice,and were referred to room service which was literally cold drinks and cold sandwiches from a Starbucks fridge. Duty manager was good and tried to help but his hands were tied. Some staff were very unprofessional and didn't know how to handle customers, some were arrogant and really need to brush up on their customer service skills. I came to this place a couple of years ago and it was 10 times better before with more attentive staff. Overall, we spent a substantial amount of money, but the level of service was not worth the price.

Great experience all staff were excellent very friendly and accommodating Checked in around 4.15 pm and the reception team were extreme helpful and friendly! Breakfast was very tasty and all staff attentive x

Parking was inadequate, I had to try 3 spaces to find one that fit my car and I was worried about my car being dented due to how small the spaces were. Checking in took ages, I assume I got caught behind a bus of people from the airport, but because of this it took an hour to check in. Topping it all off, I was awakened by a fire alarm. In all, just a lot of little issues that alone might not have been a big deal, but all together not a nice combination.

Sadly we had booked a King Room via your site but this was not allocated and when queries with the hotel I was informed that due to booking with a third party there was nothing that could be done !! This would prevent me from considering a third party booking in the future The room was also very noisy, located at the front of the property where lots of people where gathered to socialise over a vape or cigarette - quite disturbing until the early hours.

Reliance on contactless payments a bit frustrating. Availability of chip & pin payments would have made things easier.

Just stayed for 1 night, but arrived early morning, managed to get early check in for an additional fee, we had an executive room, so had sitting area and king bed, we used room service for food which was fast, food was hot and tastey, staff were friendly and approachable, breakfast was lovely good variety of hot and cold items and chefs constantly refilling,

We had a fabulous stay. The best thing was the friendly staff and a delicious breakfast which was included with our stay. We also had dinner which was reasonable and very nice and I liked that we could order through a IPad if you wanted. The swimming pool was lovely too but it was a shame that it was shut so much due to swimming lessons in the morning and early evening; especially as this was when we wanted to go swimming. I also loved the late check out at noon as well. Overall a great stay. Thank you!

Great stay, only complaint was swimming pool was closed for swimming lessons until 7.30pm on both nights we stayed there!