This is an old hotel that’s been renovated and kept in great shape. Good service and great food at their restaurants.

Is good location and the restaurant great but the service around the pool was not good at all

The property and staff are wonderful—very family friendly hotel. The breakfast buffet is wonderful and all the food in the other restaurants are great. Try the passionfruit Italian soda my favorite!!!!!

Rooms need to be upgraded by now...

Room was inhabitable. We had plumbing and infestation issues. The staff was not helpful in resolving our issues.

This was our second time at Intercontinental In Cali Colombia. Everything from the staff to the food, to the area, and the ambience was perfect. The pool is always been added plus and the spa was amazing. A 10/10 would recommend Will definitely be staying there again in the future.

Excellent location and service!

A 5 star hotel - feeling at home - great travel experience. We will return anytime.

Confort

The location for this hotel is amazing however the rooms are a bit outdated is like staying in a hotel in the 80s besides that restaurant and pool area are great.

Excellent experience!

Beautiful property with great restaurant options and excellent food.

Best place to stay in Cali!

Very convenient and great for families. Food was great. Breakfast buffet wonderful.

It was great, love the choice of restaurants in the lobby, makes it very convenient.

Great!

Very poor customer service. From the front desk manager to the cleaners. Third day during my stay I ask that my room should be cleaned - the cleaning lady was visibly annoyed and cleaned the room after given an attitude. I also learned from friends of mine that their rooms were never cleaned during our entire four day stay. I checked out 20 minutes after 11:00 and was charged for half a day. To me, that was okay, but the fact that the cleaning lady banged at my door at 10:55am and was cursing at me about checkout time, was just something strange to me. Looks like it was a planned act, because when I took it up with the manager, he was certainly not interested in learning the truth about the cleaning lady who is out of order. He instead focused on reiterating that i must pay for half a day - at no point did I argue that I wasn’t going to pay. Averall the management team needs more training on customer service - their actions certainly did not reflect credit upon this organization.

Amazing and Excellent

Upgraded to jr suite. Maitre D Carlos excellent and super profesional in main dining room esp during Football matchesReception staff excellent also.

Great, thanks!

Excelente costumer service

Nice atmosphere

I love it was so clean and safe

Very good in general. Good restaurants.

Excellente hotel, location.

Clean rooms. Dinning has great food

The staff and management were very accommodating.

The hotel was in good condition, and the staff was excellent, the food was okay, they have good security which I like a lot. The only complaint is that I had to stay 5 days because my flight was canceled due to weather conditions, and I didn’t get the same rate like the original booking, they charged me more per night, I was expecting the same rates since it wasn’t my fault that my flight was canceled.

We love the Hotel and the surroundings❣️

Check in a check out where slow and cumbersome.

Property is to old for the price and the rooms are very small

The Intercontinental Hotel in Cali was excellent. Rooms and hotel are amazing and truly enjoyed our stay there! The pool, spa services, and restaurants were terrific and staff was extremely accommodating…. Best hotel in Cali…