This hotel is WONDERFUL!! The staff were all very helpful. The restaurant was great too

We loved our four night stay at the elegant and historic Gran Hotel Ciudad de Mexico. The decorations inside the hotel for Mexican Independence Day were fantastic - so colorful, fun, and welcoming every time we returned from a day of touring. And the beautiful elevators, which have been featured in movies, were fun to ride in. We had a Zocalo View room that was very spacious, attractive and updated. The staff was super attentive. The welcome dessert was a real treat, and we enjoyed watching all the Zocalo activities from the rooftop Terraza Bar most evenings with a cocktail, and in the mornings for the bountiful breakfast buffet. This hotel is in the perfect spot to get an authentic taste of Mexico City life - past and present. We enjoyed walking all around the area exploring the various stores, restaurants, the Metropolitan Cathedral, the Temple Mayor and its museum. We used cabs or Uber to tour places a little farther away. We would definitely stay in this hotel again if we return to Mexico City.

Beautiful hotel, great service right in the center of city stores and restaurants

It was great, the location, convenience and service was amazing, especially from Gaby which was our room service person, always attentive to what we may need, and the bell boys, Diego and Emmanuel!!

Superb history, location, and the friendliest staff ever made this a wonderful seat. I can’t wait to return!

The feel of being in a historical place. The location is perfect, beautiful view and excellent service.

We had a great stay. The staff is amazing and the area to close to lots of restaurants and sites.

Beautiful hotel! The highlights of the hotel are the iron gate elevators and stain glass ceiling. Staff is extremely attentive! Old school hotel and there is some old school wear and tear - but still an absolute gem near the Zócalo.

Excellent stayed and beautiful architecture with great history

The service was excellent! The area outside the hotel not so much. In the mornings, when we would leave the hotel, we would find homeless people right outside the main entrance and when stepping outside it smelled like sewage. Besides that, the service at the restaurant La Terraza was very, very good (the food is a bit pricey for Mexico City). The view from the restaurant was amazing! You dine right in front of the massive Mexican flag and you can see everything in the Zocalo from the restaurant. You don't need to make a reservation because they reserve tables specially for guest which was nice. Be aware that the area where the hotel is located does not allow cars to come in. We took a taxi form the bus terminal to the hotel and the taxi driver had to drop us off a block away (I didn't like that very much).

Good

Stunning stained glass windows. The restaurant had the best chicken soup I’ve ever had in my life. The bell men were outstanding. The shower head could have been replaced and the pillows could have been better. Other than those minor things, it was great.

The place was clean and the staff was mostly friendly. The building itself is very beautiful. However, we had issues with the shower not draining and wasted time and energy trying to get it fixed for about 2 days.

The property itself is simply beautful! We loved coming "home" to it each evening. Special recognition to Diego, he was always so helpful and peasant.

Very Good hotel

the hotel staff is so a accommodating and kind!

Gran Hotel Ciudad de Mexico is one of the finest hotels we have ever stayed in! Marvelous architectural jewel with a spectacular stained glass ceiling and classically elegant design. The service is impeccable and the gracious hospitality and kind attention to detail we experienced during our stay was extraordinary. José Luis and Manuel in particular made us feel like distinguished guests every day. The hotel is ideally located right on one of the corners of El Zócalo in a fascinating neighborhood, full of historical landmarks, fine dining, and world class museums. We were within walking distance of many of the restaurants and places of interest that friends had recommended for our brief visit. The building, the staff, the breakfast buffet, the room itself, the view, and the amenities far exceeded our expectations. It was a splendid choice for our wedding anniversary and we absolutely recommend it. Gran Hotel Ciudad de México is magnificent!

Cynthia and her team provided excellent support

Excellent and top class hotel in Mexico City’s center

Great service and impeccably clean! Perfect size rooms and amazing extra amenities! Will visit again!

The room had a weird smell close to the beds. Smelled like armpits.

Historical

Great place, beautiful; service superb, cleanliness impeccable

Top notch hotel and staff! Great location and you can't beat the service!

Beautiful property, the ceiling is stunning

Staff are so nice and professional, also,it's very clean.

The building is stunning, the costumer service is excellent, the restaurant with the view to El Zocalo is a must.

It’s is a great hotel, it is loud outside, nothing to do with the hotel

I love this hotel ! Second time we stayed at this hotel . Everyone is so friendly and respectful, from the reception desk Adrian,Diego, Emanuel, and Grecia.

everything was walkable

Not only was the hotel absolutely beautiful But the staff incredibly helpful and nice. Hotel restaurant as well is top notch the best view of the Zocalo

Very friendly staff , Hotel inside is beautiful and La Terraza Restaurant have an Excellent service for breakfast ,Lunch ,and Dinner Great view to the Zocalo Plaza thanks