Great service and friendly staff. Will return

Tom the manager was a delight, very customer service oriented.

Very centrally located hotel, with lovely service. The housekeeper on our floor was very lovely and greeted me every time that she saw me with so much kindness. Felt very safe, and was amazing to be literally steps away from so much culture.

We checked into our rooms. The two of us have stayed at the Leonardo many times on our Visits to Galway. This time we booked and brought in two American friends to visit and tour Galway. Without knowing we were given an “executive” room, which was nice. Had we known, we would have given it to our friends. Our friends compared our room to theirs and felt they were slighted, we had water, snacks, bathrobes, a bigger room and a sitting table, in short a nicer room! They returned to the front deck and questioned the difference since we BOTH paid the same price? Not sure if he was the manager. But whomever he was, was very rude! His offer to our friends was and I quote “ well we can down grade your friends (meaning us) to a similar room that you have! Not an exceptable or hospitable solution. We felt bad for our visiting friends and offered them our room, which they denied, but made us feel very uncomfortable. In our opinion, what the manager offered was unacceptable solution! On our future trips to Galway we will be seeking alternatives to the Leonardo.

Great location in the heart of Galway. The room was neat and comfortable. We did not have breakfast at the hotel, but the bar was very convenient. Friendly staff.

The view was beautiful and it was literally right next to the street markets- a very fun place to visit for shopping and lots of eating options. Great location to easily experience Galway.

A great place to stay in the heart of Galway with a grand view out over the Shannon.

Located at the entry to the Latin Quarter and all things Galway. Everything was clean and the staff were very helpful.