We chose to stay at the Ritz London for a night based on its reputation and having had previous positive stays at other Ritz properties. We chose poorly. Check-in was fine and the property itself is mostly well maintained. Our issue arose when we went to confirm the late checkout we had asked for the night prior. The morning of our departure our request was denied (1 PM versus 11 AM), even though we had tea reservations AT Ritz London at 11:30 and needed to change before our international flight home. We made the tea reservations shortly after we made the hotel reservation, many weeks prior, so this wasn’t a surprise for them. We were informed that we needed to vacate our room at 11 and they’d hold our bags. That after tea we could retrieve our belongings and change in the handicap bathroom on the main floor. When the bellman retrieved our bags and showed us to the handicap bathroom even he was embarrassed by the treatment. Based on our experience here, we will not be returning to the Ritz London again and it has tainted our view of the brand overall. If you’re looking for hotels in London, I’d recommend you pass on Ritz London and head over to Four Seasons at Trinity Square or the Shangri La at The Shard, far better experiences to be had there.

Excellent stay thank you

Incredible service from start to finish!

Was amazing and perfect suite beautiful the staff were amazing especially concierge guys Breakfast was amazing Could not fault anything I would say the ritz was the best experience I have had in a long time traveling

Felt like home!! Everything was fantastic, especially the concierge service.

Absolutely fantastic experience. Treated like royalty from start to finish. Dinner and breakfast were delightful and service as you'd expect is top class. Fantastic location to get to plays and main tourist attractions.

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Beautiful, comfortable and classic furnishings Great service. Very welcoming. Great central location to everything in London. We stayed at several comparable high end places on our trip and all had coffee machines in the room. The Ritz does not. A small but Important omission I believe.

We liked the elegance and old world charm that f this property and its staff

Hotel and staff far exceeded are expectations. Finest hotel ever been in London. Beautiful, friendly, breakfast was spectacular . Will be back

Staying at the Ritz was an amazing experience!

We had a marvelous stay and would stay again in a heartbeat! We also had the most wonderful dinner at the hotel. Many thanks to the staff who helped us during our stay.

A hotel steeped in history everything was so nice. We loved it and the staff were amazing!

This was a truly amazing experience, the staff are extremely helpful,polite and professional as you would expect from the Ritz, during our stay we had the afternoon tea as most do and also ate in the main restaurant taking in the saturday night live show, this was a truly memorable night. The food was the best we have eaten and the whole ambience had to be experienced to understand how good it was, i don't have the words to do it justice. I really like the traditions of the hotel and love the fact they keep it from a time when things were done properly and with respect. If you like a very high level of service with friendliness and unique experiences then you must go and try it i dont think you would be disappointed.

Absolutely amazing experience at the Ritz. Would highly recommend!

The whole experience of our stay was first class.I am quite critical of any failings of any kind, but, nothing about our stay was short of brilliant all round

A calm CE and excellent stay

The "Ritz Experience" is without parallel!

It was amazing, the staff were fantastic!

Great stay

The staff is the highlight at this hotel - fantastic and friendly service.

We adored our stay at Ritz London this past weekend. Here’s my takeaways (we traveled to London on the first day and left London on our last so our time was limited at the hotel): * The service is impeccable. It was stalwart and not obsequious. * The history is palpable. It feels like a Time Machine in the best way. * The interiors are immaculate whether it’s your personal style or not. * The dining options are vast considering. Fancy dinner, fancy tea, the bar, the cigar lounge, room service. We did breakfast in the Dining Room which was a highlight, had a burger and fish sticks in the bar, and enjoyed a Cuban & scotch in the cigar lounge. All were lovely! Next time we will do dinner and tea because there will be a next time. * The location is unrivaled. See a show? Shop at Harrods? Visit Chuck and what’s her name? All walkable. * The souvenirs available to purchase are high quality and worthy of taking back to your dog sitter, MiL, et al. * The rooms (of which we had the regular sort) are gorgeously appointed and comfortable. Yet, this is my biggest demerit, they are a bit dowdy. Sure, it’s an old but the shower is a bit like a boat shower by size though the water pressure is fab. I vacillated & googled repeatedly things like “best hotels in London”, “Savoy vs Ritz”, “best place to stay in London”, you get the idea. Ultimately, we are very glad to have stayed there and all already planning our next visit, maybe as soon as this weekend!

Superbly friendly and professional treatment by everyone there. Made you feel they are happy to host your stay. Expensive but truly a wonderful experience staying there

Terrible service

Fabulous indulgent stay

Luxury hotel. Staff were very pleasant-couldnt do enough! They went over and above. Bathroom and room were gleaming clean. Food was nice. Small touches like a welcome card on arrival. Faulty tap & Sink / Blue stained floor section in the bathroom / didnt re fill fruit bowl

A very special experience for a special occasion and was treated very well

Amazingly attentive staff. Ambience of tranquil luxury. The standard of finish in the bathroom was acceptable but less than perfect.

Our 5th stay at The Ritz and as always an excellent experience. We’ll be back again in due course. Highly recommended

Everything. From the moment I arrived, I was not allowed to do anything for myself. The concierge is amazing and can tell you anything about everything happening in London for all types of travelers. The atmosphere is pure luxury, the rooms are desgined beautifully, food is impeccable, my guys Joe and Simone in the cigar lounge are gonna show you a great time, etc, etc... you'll be fine.

Another faultless experience at the most beautiful hotel . Can’t wait to return. Lovely, friendly staff. Rooms beautiful. Food excellent. Location couldn’t be better . Thrilled with our wonderful stay !

Excellent service, friendly staff enjoyed our stay very much