Nice comfortable hotel. Good value for money.

Room was great. Nice and large. Bed was very comfortable. Linen clean & crisp. Good towels. Awesome location. Limo was very accomodating. Put me in a room away from fwy. Was so quiet with beautiful trees outside my window. He has great customer service. Luggage carts avail. Easy to get luggage up & down. Only negatives were the refrigerator & closet. Refrigerator ran all nite the 1st night. Very loud when you’re sleeping right by it. 2nd day, I saw it was on highest setting and I turned it down. It cycled off. Thought oh, good peace & quiet. But, when it came back on & off from then on, it sounded like a small car backfiring. Startled me awake all nite. I went down to ask for late checkout so I could sleep a little more cuz exhausted. Guy at front desk gave me an extra 30 mins begrudgingly and told me, don’t be late! I told him about fridge problem and he completely ignored me. Came down to get cart as leaving and talked to Jennette. She was very friendly, sympathetic and put in a Maintenance request. Checked out on time. The day before I had come back to room & went to hang up jacket. The whole rack fell down in closet. Not properly installed. 1 prong on shelf barely in slot. Not in support brackets at all. I had to pick up all my clothes/hangers and reinstall it to hang my stuff up. Huge inconvenience. And shouldn’t be my job. Didn’t know if any Maintenace on property on a Sunday. All in all, the positives made up for the negatives. Will stay again. Jodie

Great

Great place

As usual a peaceful, hassle-free stay at a clean, quiet, accessible hotel. Stayed here a few times over the last year, as long as the price stays reasonable will continue to book.

Good rooms, pleasant staff, nice quiet stay.

Very close shopping malls, sjc airport & very safe place

Good

The noisy building fan outside of room 222 ran crazy the whole night

I had a great few days . I definitely will go back .

Damp smelling and untidy/worn.

I like that this place is pet friendly and staff are nice and respectful. The room is clean, however the sensor on the door was not functioning properly. Took more than five inserts to open every time we head out the room.

Nice.

Close to restaurants

Everything was just great! Super clean, very warm feeling, our suite had a kitchen super rad! I just thought having access to Landry room (wash & dry) was just the best! (Just buy your detergent at front desk) I didn’t have to take our dirty laundry back home! lol Breakfast was just basic (cereal, bagels, fruit, coffee, etc) it was just perfect for us. Thanks LLH.

I was there on 12/29 and 1/2, the first time was ok but the second times they gave me a room with no hot water and the lady who work in front was very mean…. I do not recommend this hotel

Leaking tub dirty room

The rooms are showing signs of their age and the breakfast was the most meagre of any US hotel I have been to. We ate out. But the bed was comfortable, so for a business visit it served its purpose.

Little positives like cookies in the lobby in the evening. 24/7 coffee available....the breakfast is pretty weak but the price is right and the bed is comfortable. Full kitchen is convenient for a longer stay.

Good location, small suite with fridge and cooktop. Room faced freeway so it was a little noisy, some rooms would be OK. Their breakfast ran out of food every day - not consistent.

Dirty rooms

The room was very clean, but one pillow was too hard and the other was too soft. I didn't find the pillow that suited me, but that's understandable. And some of the tiles in the bathroom make noise when stepped on. But overall it's a very comfortable hotel.

Check out time was early next door they had a dog that barked all night when l l asked for a later check out because l got no sleep because of the dog they declined. I will not stay there again.

Everything was excellent

Cleanliness of the outside was full of cigarette butts & the smoking area was right by one of the exit door.s. Dogs which seemed very aggressive in the area where the gazebo was. One dog which luckily was on a leash lunched at my husband. Noticed afterwards his jeans had a tear where the dog had jumped at him barking. Our room was dusty with evident dust on things & there was popcorn on the floor behind the dresser where we had to plug in the tv. We also got stuck in one of the elevators for about 15 mins. We pushed the lever several times to buzz that we were stuck but no response from staff. Found out later front desk person was on her 30 min break & there was no body around that covered for her. We pushed the button for elevator assistance & luckily that worked. The Lady that assisted talked us through a couple of things & if they did not work was going to put us through to a tech. After doing a couple of things the elevator started up & we got off on the 2nd floor instead of the 1st where we were headed & took the stairs down. We did advise st the front desk but all they said was they would make a note for stall the next day. Advised woman that was on about the incident. Checked with staff next day & they did not know about the incident. Was told maintenance was going to be there that day so they would mention to them. This happened on our third day of a five day stay. We avoided that elevator for the rest of our stay & took the stairs most of the time

Very disappointing as we always have used this hotel. The refrigerator run all night at different levels of loudness. The manager said it probably has ice on coils. Because of high Bay Area rent, the hotel has become a weekly and monthly rental with lots of dogs so didn’t feel clean. We won’t stay there again!!!

Ok

Worst experience ever.

The location, safety and surrounding amenities (restaurants, stores, indoor/outdoor recreational activities, etc.) are excellent. The property is in good condition. A visitor will notice the typical wear and tear on the hotel both in rooms and outside of rooms (worn furniture, rugs, etc.). Breakfast was mediocre and available until 9 AM only. Fitness room was small and was missing a few single curl weights. Great location and accessible to freeways to get wherever you'd like. Price for the weekday is fantastic for service and amenities. Hotel Representative, Ricardo was very professional and serviced our intake upon late arrival.

It's conveniently located in a plaza within walking distance of restaurants and shops.

There was a loud noise that sounded like an airplane that started around 7 in the am and ended around 845ish no reason or explanation made sleeping difficult the first morning. Breakfast was a joke they were different on Sunday morning and Monday morning. You could tell the person working the breakfast Monday didn’t care. She was writing in a book and copying something instead of filling food. Watched multiple people including myself go to the hot food to only find nothing but scraps. This was at 830. 30mins before breakfast was supposed to be done being served. The lady working didn’t care when it was mentioned to her she just went back to writing in a book. Observed poor service at breakfast for over 30mins while I was trying to make something from nothing for breakfast.

Hotel has become pretty run down: mattress sags/roll to the middle/feel springs, cabinets hanging off the hinges, etc.