Very clean rooms Staff was extremely helpful

We arrived and were given a key to our room...headed upstairs to find a do not disturb sign on our door with sounds of the TV coming through the door. I went downstairs to check with the front desk attendent and she wasn't there...I looked down the hall, outside, in the pool area and rang the bell five times as I was waiting. She came to the desk about 10 minutes later saying she was brushing her teeth. She made excuses for giving us the wrong room and gave us the key to another room. The bathtub was so dirty, worn and gross that we showered with a towel as a mat on the tub floor. There were buttons on the floor which tells us it probably wasn't vacuumed before we got there. The carpeting in the hallways and room was stained a lot. Just not a great stay. Bed seemed clean and was comfy. Went to blow dry my hair the next morning after my shower and the dryer was so damaged it wouldn't plug in. Went to tell the front desk but no one was there even throughout our whole breakfast which was at a decent time so someone should've been at the desk (8am-ish)

The entry door to our room was in poor condition which made entry a challenge.

The check-in was the most memorable part of my stay. Ms. Collette was so nice and personable. The interactions with her co-workers was so genuine and I could tell that they loved and respected her so much. She also had a great sense of humor. I only stayed for one night but I will definitely consider this hotel again in the future when I return home to visit. Room was clean. They also have “real” breakfast and a pool that stayed in use. Good Job, Hotels.Com. Good Job, Baymont! Good Job, Ms. Collette! 👍 🍊 YEEHEE!

The building and service was great. The room needed an up date. Elevator and inside need an update

The hotel is old, but very clean and the staff are friendly.

Tv remote replaced

The hotel itself was fine. The room was good size. The pool was small. The carpets weren't great. I liked being able to check in on line and just pick up a key at the front desk. The price versus amenities ratio was fair. I would stay here again.