Fine for an overnight stay. Convenient to I-80/90, and less expensive than many hotels along the turnpike. I’d stay again.

Fine for an overnight stay. Convenient to I-80/90, and less expensive than many hotels along the turnpike. I’d stay again.

A basic hotel close to highway was fine for what we needed

A basic hotel close to highway was fine for what we needed

During my recent day trip to the Indiana Dunes, I decided to stay at the Quality Inn, believing I had booked a room with Comfort Inn. My disappointment was immediate upon arrival. First, if you book through a third-party site, be prepared for a $50 incidental fee. While this might not be a big issue at a well-equipped hotel, it feels like an insult here. The hotel fails to provide basic amenities you'd expect, like extra towels or a functional AC. The entire place reeked of an unpleasant odor, reminiscent of decay, which made my stay unbearable. Accessibility is another major issue. There is no elevator to the second floor, so if you need a handicap-accessible room with a king bed, avoid this place. The grumpy and intimidating older staff further ruined my experience. Imagine the characters from "Grumpy Old Men" replaced with equally surly women, and you'll get the picture. Overall, my stay at Quality Inn was horrendous. I will never book here again and strongly advise others to look elsewhere for accommodation.

During my recent day trip to the Indiana Dunes, I decided to stay at the Quality Inn, believing I had booked a room with Comfort Inn. My disappointment was immediate upon arrival. First, if you book through a third-party site, be prepared for a $50 incidental fee. While this might not be a big issue at a well-equipped hotel, it feels like an insult here. The hotel fails to provide basic amenities you'd expect, like extra towels or a functional AC. The entire place reeked of an unpleasant odor, reminiscent of decay, which made my stay unbearable. Accessibility is another major issue. There is no elevator to the second floor, so if you need a handicap-accessible room with a king bed, avoid this place. The grumpy and intimidating older staff further ruined my experience. Imagine the characters from "Grumpy Old Men" replaced with equally surly women, and you'll get the picture. Overall, my stay at Quality Inn was horrendous. I will never book here again and strongly advise others to look elsewhere for accommodation.

Took like 30 bucks extra 4 no reason

Took like 30 bucks extra 4 no reason

At checkin our room was not ready which was no big deal so they moved us to another room that ended up having glass in the bed that injured my son. Hotel mangers never contacted me in anyway to check on my childs injuries or to discuss my refund being processed. Mirrors were not cleaned, a/c in lobby/dinning area were not working, carpets on stairs and in hallways were dirty with food droppings. Will never stay again.

Stay was from July 19-22, 2024, stay was very disappointing. Mattress was so hard I thought that I was laying on a slab of concrete and the house keeping only gave fresh towels on Saturday, left dirty sheets on when the made the bed up had the same green spots on them. Just nasty the chair and bench had nasty stains all over it. Did not get anymore clean towels for the rest of the stay. Nor any clean linen very disgusting and disappointing. I don’t recommend this inn at all. A waist of $356.87 $25.00 deposit, the deposit is supposed to be refunded but I have not seen yet. I don’t recommend, I’ll try Bay across the street.

At checkin our room was not ready which was no big deal so they moved us to another room that ended up having glass in the bed that injured my son. Hotel mangers never contacted me in anyway to check on my childs injuries or to discuss my refund being processed. Mirrors were not cleaned, a/c in lobby/dinning area were not working, carpets on stairs and in hallways were dirty with food droppings. Will never stay again.

Close to I-80 Close to railroad track noise Understaffed - 3:30pm rooms were not yet cleaned Disappointed in this Quality Inn compared to others weve been to

Stay was from July 19-22, 2024, stay was very disappointing. Mattress was so hard I thought that I was laying on a slab of concrete and the house keeping only gave fresh towels on Saturday, left dirty sheets on when the made the bed up had the same green spots on them. Just nasty the chair and bench had nasty stains all over it. Did not get anymore clean towels for the rest of the stay. Nor any clean linen very disgusting and disappointing. I don’t recommend this inn at all. A waist of $356.87 $25.00 deposit, the deposit is supposed to be refunded but I have not seen yet. I don’t recommend, I’ll try Bay across the street.

Close to I-80 Close to railroad track noise Understaffed - 3:30pm rooms were not yet cleaned Disappointed in this Quality Inn compared to others weve been to

The room smelled like undiluted Lysol. It took several hours to get used to it.

The room smelled like undiluted Lysol. It took several hours to get used to it.

It wasn't terrible, but you get what you pay for I guess. Plumbing leaked, bugs in the room, have a $50 security charge they don't tell you about until you get there and took forever waiting to check out. Good enough for a 1 night stay.

It wasn't terrible, but you get what you pay for I guess. Plumbing leaked, bugs in the room, have a $50 security charge they don't tell you about until you get there and took forever waiting to check out. Good enough for a 1 night stay.

Staff and service were very kind. Unfortunately, that's where it ends, upon inspection of the of the 2 queen beds, the sheets had stains all over them. We thought the fluffy down blanket had a wet mark on it but it was a huge oil stain. The white sheets underneath had several stains on it, different types of colors. I'm sure it's been washed but if you can't remove the stains why not replace the sheets? Shower door could not close, it was scraping the tile floor. The bathtub was draining so slowly before we even used it. I guess you get what you pay for.

Staff and service were very kind. Unfortunately, that's where it ends, upon inspection of the of the 2 queen beds, the sheets had stains all over them. We thought the fluffy down blanket had a wet mark on it but it was a huge oil stain. The white sheets underneath had several stains on it, different types of colors. I'm sure it's been washed but if you can't remove the stains why not replace the sheets? Shower door could not close, it was scraping the tile floor. The bathtub was draining so slowly before we even used it. I guess you get what you pay for.

Staff was always available and very helpful. Housekeeping came around several times during our stay. Close to train station for a quick trip into Chicago and close to Indiana Dunes National Park. Several breakfast options including biscuits & gravy and waffles even though I usually just have coffee in am. Would stay again if in area.

Staff was always available and very helpful. Housekeeping came around several times during our stay. Close to train station for a quick trip into Chicago and close to Indiana Dunes National Park. Several breakfast options including biscuits & gravy and waffles even though I usually just have coffee in am. Would stay again if in area.

I will say that the property is very bad shape, the room smells like detergent. No cleanliness at all . They dont have escalator i had small baby i alreday asked and requested for ground flloor room but when i reached for checkin i am told that we cant give ground floor rooms and they are full .Very bad experience . Breakfast is not great either. Very bad and will never stay or recommend anyone .

I will say that the property is very bad shape, the room smells like detergent. No cleanliness at all . They dont have escalator i had small baby i alreday asked and requested for ground flloor room but when i reached for checkin i am told that we cant give ground floor rooms and they are full .Very bad experience . Breakfast is not great either. Very bad and will never stay or recommend anyone .

Front desk staff was amazing

Front desk staff was amazing

I have extended my stay three times because it has everything I need.

I have extended my stay three times because it has everything I need.

Loved it

Loved it

Starting my second week once complications in life left us needing more of an extended stay in this area. Love the cleanliness, quiet, ability to eat a light breakfast g responsive staff and management. We will continue here as long as needed. Grateful for this tranquil, convenient oasis. RM in Indiana.

Starting my second week once complications in life left us needing more of an extended stay in this area. Love the cleanliness, quiet, ability to eat a light breakfast g responsive staff and management. We will continue here as long as needed. Grateful for this tranquil, convenient oasis. RM in Indiana.