We loved it. The best place we have stayed so far in this city. The room was clean and roomy. Loved the bars and enjoued the Sunday brunch.

Excellent mattresses thanjs

Air conditioning didn’t work. Pool was closed. Pool area was dirty. Tables were dirty no towels.

Love everything!

The staff was very professional & very friendly The place is really clean.. The area is really quiet... I would definitely stay here again.. Thanks for a great service ...

The check in fast and simple. The bellhop was very friendly and gave me an overall discription of the property. The room at first but it does need a renovation. The towels and sheets where a bit hummid. In the morning there was a dead cockroach on the floor next to the the nught stand.

Great stay! Felt safe and amazing service!

Could be cleaned a bit better but overall great stay.

Easy parking

Super nice & super safe zone

Impressive property and a great value for the price.

Super safe and clean and the staff is great!

Stay here for over 24 years, stays clean and very friendly hosts

Los portales Restaurant seems to not know what service is. I wonder why the missed opportunity. both of our parties had a bad experience. Too long to get drinks, (ice tea and lemonade). way toolong for food. Lack of attention, nobody coming to check on the tables, "hair" in one of our dishes ( and still put the dish charge on the bill). no steak knives for cutting the steak with ??? It seemed like a nice restaurant option and look good in pictures...but it was not worth the price, nor the experience.

The grounds were really nice, the staff was friendly minus the staff in the bar and restaurant. Very disappointed in the service, had enchiladas for dinner and the food was cold and there were chicken bones in my food. Let the staff know and they could care less, then went to the outside bar that was open until 10, it was 7pm and sat there for over 10 mins and nobody showed up to work the bar and help us. Then we went to the piano bar and ordered drinks and nachos, the nachos were horrible with extremely stale chips and just nacho cheese sauce, had to waive down the staff after waiting 20 mins to get drinks. It was very disappointing

The location and the staff

Very friendly staff and well designed hotel with lots of dining options. Feels like home away from home!

The hotel bungalows are very nice. The staff is nice but the lady that checked us in didn’t explain what our room included. She was very serious and not very friendly. The Italian restaurant was delicious.

This place and the staff are amazing!

Very friendly and helpful with transportation and food options in the surrounding area

Excellent service

Awesome experience! Feeling like home! Best mattresses ever! Thumbs up!!!

Awesome place to stay.

Good

Great staff nice rooms!

All good

Our stay was peaceful and satisfactory.

Love it!!’ Super friendly staff!!! Very quiet!

Francisco was very helpful and attentive to make sure our A/C was working properly.

Super convenient location and close to everything

The first room it the Air conditioner didn’t work properly it was very hot and the sick was clogged

Always great to stay at Lucerna, my go to hotel when I visit my dearest Mexicali. Service is unmatched, location is central, great food and staff. Rooms are comfortable and clean.