The property was very dirty, I have video.

The hotel was too old, the pool was cold, The music was too loud...

The property itself is very outdated. I paid for an all inclusive fair and even the water was charged additional. The property advertised is far from the real deal. For the price they charged you can easily book at a resort near the same area with phenomenal amenities, location and rooms. The service was either slow or non existent. Not even coffee was available at an all inclusive resort. Definitely regret paying over $200 usd for the night.

Our first bad impression was at check-in, not friendly and did not explain anything, where the room was located, or where anything was. Second bad experience was the room, broken toilet sit cover, towel holder, no toilet paper holder and overall room very old and not clean. We requested to be moved to another room but same thing, attached pictures are from the room they moved us to. Over all service not good, bad food, weather was very hot and humid and no fans in the buffet area, if you got there a little late they were out of somethings. Almost forgot no locks in side the room (besides the lock to open door, very old doors and locks) I would not recommend this hotel

When i arrived they gave me the key to the wrong room, then I later learned that the hot water in my room didn’t work. Later, the staff gave at the front desk gave me attitude because they couldn’t find the paperwork for one of the rooms I had checked out of earlier that day (I had two rooms in my reservation). I don’t know how they’re lack of organization is my fault. The remotes to the rooms are not assigned to one specific room, so they can’t tell if the remotes for your room were turned in.

AC was not working, tv was not working and this was at 9 pm so maintenance was gone for the day. AC got working few hourS later staff was apologetic. At checkout manager called Manuel did not care to hear about AC issue or TV not functional... not sure if he’s new at management but I do suggest he take. CUSTOMER SERVICE class.

I liked the staff. The yoga instructors. The hotel was old. Food was good.

Super dirty no water in bathrooms no towels TV was not working broken ac

It’s was a okay experience. I didn’t really enjoy the loud music that they played during the day. The patio door of our room was terrible! It made a rusty noise when trying to open! It was terrible. Other than that it was an okay experience, it’s got a family get away not for couples.

You get what you pay for. More locals than tourist when I was there. Location is VERY good. WiFi is spotty.

Everything near by. But can't swim, waves too high. Will always see a red flag.

This hotel was okay for the price we paid. Very noisy, they dont have enough pool and bath towels for all guest which is just ridiculous, housekeeper left our door unlocked after servicing our room. Positive things about this hotel were that beds were very comfortable, ocean view and balcony was very nice, beach was beautiful. Do not miss going to La Boquita beach, 25 min. taxi ride 120.00 pesos each direction, was so worth it, amazing beach, calm waters, no waves, very safe swimming for everyone!

Old, dated, unkept and stuffy. AC didn't work. Unable to open windows, they were locked down. Glad it was only one night. Don't recommend.

Shower room smell bad / control air condition it dose not working / drain broked .

Very nice experience with service and staff The air condition was exelente

Overall, the hotel is not the newest one but based on prize it’s adecuate. The checking in and out was with no complications however, they didn’t have clean towels for the pool and the young man at the towel station was hopeless. He didn’t even try to help. Thanks to the great help of Miguel, he went out of his way to fix the situation. Food is good and good variety. Besides the rough beginning, I enjoy the stay. I recommend it.

Two Pools, friendly staff, walking distance to casino,

Never come back

Our experience was the worst we got the hotel and the beds where whit stains dirty vomit was under beds we asked to clean and change blanket no body showed rather to clean or to change blanket we asked to cancel are stay but they said, can't redound cause we all ready check in

the hotel is really really old. no maintenance. lights in the room were not working. bathroom is disgusted, only provides two clothes hangers. shower water comes out small like a Kid pipi... it's really bad, bad, badddd.... no other words could describe better than that...

Horrible experience, terrible hotel very old, nasty food

It does not smell good. It looks old. It was not pleasant

Not a pleasent stayin terms of room,beach,facilities and hotel operations. I reached there at 2am and they cannot even find my booking. AC and flush not working, for hotel booking 4 person, only 2 were given. no intercom n need to climb hotel 5 floors for every single thing. Not even provided with drinking water. Only thing good about hotel is is location , though you have better hotels like HM and others on same strip

The hotel staff were all very kind apart from the concierge women. The rooms have newer furniture and paint but the hotel in general needs maintenance. The pools are big but freezing and the ocean water pools could use some cleaning. The beach was great and the hotel provides chairs and umbrellas for the beach. Night is not enjoyable if you have young children because the music and karaoke blasts until late.

The hotel is not the newest but well maintained staff is nice and the food is actually really good and makes it a bargain for an all inclusive.

We had to walk to another beach this one was not very nice and it was dangerours.