Only the hansedom was good. Hotel Wyndham should have granted one time access to sports swimming pool. We have to pay for everything. nothing is complimentary.

Booked to be close to the water park (not included in the room rate). Cleaning was not perfect, found dirt in the corners. Rooms are getting worn out.

Ok ophold

Nice rooms, terrible terrible service from the front desk. No hot water in the evening. The restaurant smelled like cheap chicken stock. The advertised features, like an indoor and outdoor pool didn't exist. When we asked about the nextdoor waterpark, we were told by one receptionist that it would be 15 euros and that it was open, 5 minutes later another receptionist told us it was closed, but would open the next day. When we went the next day, only the big pool was functioning, all slides, and whirlpools ect was out of order. I feel bad for all the parents who had promised their kids a trip to the water park... And none of the receptionists told us about everything being out of order.

We have booked our stay at the hotel as we would like to stay in the aqua park. All slides (except 1 small Indoor slide) where closed. Also the spa pools where closed. This is not stated through the booking or before arrival and we are very very disappointed. There where also aqua gym in the only open pool and we needed to leave the pool. We would not have been visiting the aqua park nor hotel if we where familiar with the conditions. The advertising material do not match the experience.

Ok .. a lot of the staff were not very personable, building is old school , strange location

Good day! Were one of your thousands customer. October 22, 2021 Friday, i had booked a 1 night stay on your hotel named Wyndham Stralsund Hansedom. My booking was made in hotels.com. I tried my best to keep it as a suprise for my husband for his birthday present and he is very happy when I told him that i had made a reservation on your hotel. Íve been in the hotel 3rd times with my husband but my husband has been there many more time with one of his college . We had enjoyed very much and satisfied and perfectly 100% smooth with staff from the reception, dining area and down to the swimming area connected to the hotel. Everything was perfect. But in this trip It started with the boat was nearly delayed 3 hrs. Not your fault. So when we arrived to the hotel we looking forward for good bath, good food and relax as well the staff Communication. The time we arrived my husband said ”what had happened to the hotel? The gate was not secure the parking area is open ? The glas over the entrance area is dirty. He said wow it looks like pandemic hurt the hotel much it did not look like it done before.” When we got in into the hotel, we saw 2 customer get the bath towel and get in to the bath place. When we are there in the reception area, there was 2 staff, one boy with his hair set up like on a top of his head with short hair and one is the shorter man(same as my husband talked later to). When we got our turn and approached the staff in the reception area, the boy started talking Ge

Very good hotel with bath