We had not stayed at this lodge for several years, but for a special occasion we wanted a lake view, fireplace, hot tub and mini-kitchen area. This room delivered all of that and more! It was immaculately clean and offered air conditioning, plus there was a nice pet area close to our room. It is on the main drag of Big Bear and backs up to a lovely neighborhood for those evening walks. Unfortunately, we found out when we arrived that the pool was closed, which was a disappointment. The staff was helpful but there was a bit of a language barrier on check in.

Very clean

Very slow check in-

Rooms are very very small, but clean. The room next to us was loud and up at 6am, constantly going in/out of the room. Slept horribly

Love the owners!

The gentleman at the reception was very freely and very caring love the location

Super clean very equipped loved it I will be coming back ! Def recommend

The room was cozy, it had a nice mini fridge and microwave. They have wide shower heads so the shower was good. It feels more like an actual bedroom rather than a hotel room which is nice. The door also had a really pretty stained glass panel, it felt like a mini cottage almost. However, we had a lot of issues. We booked a fireplace room and the fireplace worked for about 20 minutes before getting blocked. We also got locked out of the room due to the lock running out of battery and my boyfriend had to wait outside our room in the snow (at night) while I had to wait for one of the owners to help me. He was able to change the locks battery and get the fireplace to work, but like I said it only worked for about 20 minutes due to the gas being blocked which sucked. It was pretty close to the village which was good but it was snowing so we couldn't walk there. I imagine it's doable as it's only a few blocks. The bowling ally is also right across the street and there are family suites so it would probably be better for a family to go. It wasn't noisy except for some type of work going on at 10 PM that was rattling the walls. I thought it was the neighbor banging on the walls or slamming a drawer but in the morning we saw someone working on the property and they were making the same sounds. The walls are also paper thin, we could hear our neighbors talking.

We loved our stay here and will be back in the fall ! Place is a little run down but we still had a good time.

Our room was small, dirty, old, and cramped. It was definitely in need of some TLC. The walls were painted, but so poorly that you could see the old color underneath. No care was taken to avoid the trim, as paint was slopped all over the place. The walls were dirty. The room smelled very bad, mostly the sheets, the toilet had 3 inches of caulking smeared all over the base. The shower was stained. The bathroom had a three light fixture, but only had one bulb in it. The walls were very thin so we could hear the neighbors very clearly late into the night. And if you need a blow dryer, bring one from home, this one was useless (no heat, barely put out air, and the cord was so small that you had to practially sit in the sink to use it.) Better off finding a different place to stay.

Great

Nice ppl

Good place for last minute visit everything was close by.

We had a fireplace. When request wood or to turn it on. Hotel staff wanted $20 in cash or to have guest bring their own wood. Hotel in Big Bear during Winter are expensive. However, we paid over $450 and the fact that they did not provide wood and wanted cash was not professional. The room heater work but only in one side of the room. There room had a kitchenette that was convenient. However, they did not provide dish soap and the kitchen sponge was not new. It was old and used. Parking was limited and hotel was full.

Good

Amazing

Nice offer to upgrade room. Worth it. Fair price for area. Nice people. Good value we believe.

Bad customer service, outdated facilities.

Great time! Would definitely recommend

Nice accommodations, right next to the lake and close to the village. The staff is very friendly and helpful.

Our family was in Big Bear over the NY weekend. Staff was very friendly and the room was clean, comfy and cozy. We had a room with a balcony that overlooks the lake. I would stay here again in the future since the hotel is very close to everything.

Stayed in a Family Chalet room. It felt roomy and had a kitchen with stove, oven, microwave, refrigerator, cups, plates, etc. it delivers a cabin experience, which my family enjoys. Many guests (including us) had dogs. Not a great value for what we paid, but then it was a holiday weekend.

Charming !

Pretty view of the lake and extremely close to the village

Well placed to shopping and restaurants. Our room’s (#21) wall heater was a bit noisy. Aside from the normal metal expansion/ contracting of the heater, there was this lingering pinging noise that lasted thirty minutes or more. Staff apologized and assured it would be look into. Pool was closed for the season but looked very clean.

I like the surrounding

The room was clean & tidy overall we had a good stay the room had minor issues like low shower water pressure but I'm Shure that is the case with the majority of hotels. The towel shelf in front of the sink didn't fit well and was generally in the way, they should put a regular sink vanity with storage shelfs or drawers in it instead of a pedestal sink. The in room refrigerator was making faint sounds that kind of wakes you up in the night.

like room and aminities dislike , the room was a little small

Good place to stay.

Very nice place. We got a chalet, very comfy and all supplies available to cook! Convenient parking and location.

The coffee machine wasn’t working properly. When I turned on the shower the water sprayed all over the ceiling and the shower head wasn’t screwed on correctly and it came off.

The area is peaceful, the bathroom is SUPER SMALL, sink area also, old towels, no room service,