Got woken up at by building work drilling against the window at 8am, with no notice or warning about this at check in. Very dated hotel style and rooms. Very average breakfast. Nice pool. Telephone in the room did not work. The key cards for the room had to be changed about 8 times as they kept on stopped working.

Like most properties in Brazil they dont give any maintenance to their buildings, this hotel they actually where renovating outside . In morning very lively area but night quit and can be dangerous to walk. Rooms clean and good size

Quiet place with a pool area that provides a wonderful view of the beach.

Michelle at the front desk was a gem.

O Hotel tem uma localização excelente, além de uma piscina com vista para o mar. A área externa da Piscina é o ponto alto do Hotel. Porém achei o quarto muito simples, mesmo tendo comprado a categoria superior. O quarto não tinha nem Smart TV, algo considerado básico para hotéis de melhor categoria. Em resumo, a hospedage, foi agradável, mas o conforto deixou um pouco a desejar.

Next time you stay there, Make sure to check under the bed. We found a condom down there.

Great beach/pool view. Clean rooms. Great location. A woman named Jessica at the front desk speaks great English and was so kind and generous in helping me arrange a last minute trip to Morro SP, including transit. She took great initiative in helping me solve a situation, and with such kindness. The only downer was the other guests at the hotel are very loud, with their own speakers blasting the music of their choice for everyone. The hotel could have some rules and enforcement.

Very pleasant.

The hotel reception was very friendly and helpful. The location is great as lots of bars and restaurants in the neighborhood. But it’s a Mercure, don’t expect the Four Seasons.

Hotel maravilhoso. Área ao redor é muito boa, quarto limpo e confortável. Vista linda da piscina, quarto e restaurante

It was ok. Old property, need some refurbishment and better cleaning service. Mildew in the rooms and hair on towels.

Service was very good. They upgraded my room free of charge and I had a beautiful view of the ocean and nearby beach. The pool area is amazing also overlooking the ocean. Overall a very good experience

Really lovely hotel. Beautiful room overlooking the sea! Rooms are large and comfortable, with a TV, safe, hairdryer, fridge, and plenty of plug points! The shower is great! Lovely infinity pool outside and a good gym too. Staff are very helpful and professional - Tiago on reception particularly stood out with his friendly chatter and suggestions for our stay. Breakfast is of a high quality with plenty of options - we liked the omelette and juice stations!

Friendly staff and good customer service. The location was next to some great restaurants and within walking distance to the beach. The room was smaller in comparison to other Brazilian hotels I’ve stayed in. The pool has a great view of the ocean.

Great people and the service was awesome

Amazing view of the ocean from our room and sounds of the ocean available to us by just opening our window. A wonderful pool with a great ocean view. Delicious breakfast with many options to choose from.

I like that the fitness center had a decent selection of equipment and it was up to date. I also like the breakfast selections, however, the eggs that they put out could have been cooked more. They were so watery and didn't taste good. The hallways also smelled like a sewer, but the smell didn't penetrate the room. Overall the hotel was good and I will use this hotel the next time I stay in Salvador.

The best thing about the property is the reception staff. They are professional, helpful and friendly. The bathrooms need to be upgraded.

Poor equipment and maintenance of it at the gym. Poor amenities in the bathroom.

The property was very elegant and facilities were clean. The breakfast selection was fresh and delicious. Staff courteous and professional.

Did not replenish amenities daily. Had to ask. In ine room they never did it.

Good location but very poor internet connection .I recommend to improve the housekeeping service and also the mattress and the posibilita to have pillows available.

Very professional & friendly staff. Amazing views & excellent facilities.

Stop who cares. You’re wasting my time. Stop stop stop

The hotel staff was really very helpful, and even somewhat creative. Everyone at the hotel was conscientious and kind. The room was very disappointing.The bed was simply awful, offering no support at all and shook like an old bus every time one moved.. The furniture was stained, and the one table was shaky. There was a lack of electrical outlets. The lighting was inadequate. The air conditioning did not work. Being that it was winter we decided not to worry about the air and slept with the window open, listening to the waves crashing on the beach. I was surprised that we did not receive at least one or two complimentary bottles of water, but no - nothing. And one further oddity - the bar soap provided by the hotel was terrible - it would not lather for love nor money and the bars were tiny. My own soap created a nice lather, so it was not a problem with the water. The breakfast was ok, but not great. The staff once again was wonderful and attentive, but the choices were limited, especially when compared with other Brazilian hotels at the same price point. The juices were particularly disappointing. The choice of breads was meagre at best. The omelet/tapioca bar was good however and the woman who did the preparations was quite competent and personally engaging. But I have definitely had better breakfasts at hotels costing less in Brazil.

One of the best hotel experiences I have had in Salvador. The reception staff were particularly friendly and helpful. They tried to sort out some confusion with my airline and kept trying even though they couldn't fix the problem. They were patient and professional and the best reception staff I have encountered in over 8 trips to Salvador over the years. The hotel itself was pleasant and very well located. My room was clean and comfortable.

This MERCURE chain hotel is well-run with very good, accommodating staff. The only major disadvantage is its location being quite far from Salvador centre and airport. If you don't mind having to spend some extra taxi fare, this quality, safe hotel is a good option.

Very well located hotel overlooking the ocean on a quiet dead end street tour company in the ibis next door also good public transport lines passing close by and of course the rio vermelho nightlife a 5 to 10 minute stroll good resteraunts as well casa Teresa great for dinner and Ancorrata for lunch

Great experience. Right on the water and small private beach for the ocean.

Very nice hotel, excellent clean rooms, wonderful sea view, helpful staff, good wi-fi, good A/C. Breakfast sounded a bit overpriced, so we went to the hotel next door for breakfast (half the price). The pool was quite nice (almost an infinity pool), though not very big so early bird wins the best location and sun spot. There is not a lot going on in Rio Vermelho, but Pelorinho is accessible with taxi for 15-20 BRLs (there always was a taxi parked outside). Airport is also quite accessible. With meter on is costs roughly 75 BRLs.

Liked the fact that it is right on the ocean, short walk to a nice beach, good breakfast.

Very good hotel, well maintened and clean in every sector. Well located in a safe neighborhood and near restaurants, beaches, stores and other services. Staff is friendly but with no command of spanish nor english (only 1 person had spanish command). I had a problem with the access to the swimming pool for 3 days (they went to a maintenance and I was not notified at the moment of reservation, I was notified at the moment of the check in) nobody come back to me to with a solution. I was on vacations and pool was important to my soon. Eventually, only after my repeated insistence, hotel compensated my family for the impasse properly.