Convenient location for my needs.

Nick quick stop for the 12 hours I was there

Very pleased with the hotel. However we had to change rooms after going to bed due to a water leak from the air conditioner. The room transfer was handled well by the front desk.

Room was good but breakfast time needs more options and the person deals with customers at breakfast time should be polite and speak respectful when speaking with customers.

A very clean hotel, a little out of town but quite with good parking.

Clean and spacious. Helpful staff.

The staff from the time we walked in until the time we checked out were amazing so helpful and approachable 24/7. I will most definitely be back.

We have previously stayed here. This time we also had our dog with us. We were made very welcome by everyone and would highly recommend this hotel. The staff are amazing!! Thank you so much. See you again.

Good quality for price

Friendly staff, easy check in and out.

Very nice

Safe just far from most places to eat. The rooms are clean and comfortable. The staff are amazing.

Excellent start

Thumbs up

It was the best hotel I’ve ever stayed in. It was very open relaxed atmosphere with really helpful staff and excellent breakfast excellent room. The only downside was the occupant next door to us came in at 3 o’clock and spent 20 minutes opening and shutting the door but you can’t help your neighbours.

A great service

Staff were very helpful in accommodation our late arrival and early departure due to delayed flights. Clean and tidy throughout.

Have just stated in the review

Very nice 👌

Long wait for food at the pub opposite

We enjoyed our stay in Newport very much. Our room was very comfortable as were the beds. It was extremely clean and suited us well. Breakfast was great, with a very good selection of hot and cold items. The staff were lovely.

It’s a clean and tidy set quality hotel, it delivers what’s on the tin , which was good. However insure if you drive and park you register on the park website because I was mislead to believe the hotel done it !!

Really enjoyed our 4 nights in this hotel. Easily found (Google maps). Check-in was simple; the receptionist was very pleasant and polite. [I believe h8s name was Keith]. We had asked for an accessible room as my partner has mobility issues, and we were given a large bedroom with a wet room. Fabulous. However, after the first night, we found that the double bed wasn't suitable, so asked Natalie ( another receptionist) if we could change to a twin room. It was no trouble, and we were given an equally good bedroom. Everything in the hotel is easily accessible. Yes, the hotel is a little out of a town, thought there is a bus stop quite close. The stop, however, was a half km from the hotel and my partner couldn't walk that far. There was a mobile phone set up at the reception desk with an app to access a taxi firm, who arrived very promptly. Breakfast was fabulous! Everything was fresh, tasty and plentiful. Great hotel!

Clean rooms & breakfast included for a good value.

This would have been a lovely birthday away off my lovely daughter, but I did not sleep until the early hours of Sunday morning due to inconsiderate quest of this hotel, not the hotel fault but I did not sleep, I was quiet annoyed as when you pay to go away the last thing you think of is your not getting any sleep. I had to ring down to reception on several occasions about the door next door being slammed shut and the noise in the room also banging my door when I opened it they were going in the room next door giggling not good, So this morning I was very tired but spoke to lovely lady called Natalie Price she could not apologies enough saying that they had a lot of complaints from the party in question and assured us, this was a one of and please stay again,

Clean, friendly staff. Good value for money for 1 or 2 nights stay l.

Reception and kitchen staff lovely! Proper Welsh welcome. Breakfast also full and very welcome

Great staff, friendly. The hotel bar/ restaurant only took credit card. Great breakfast came with the reservation. It was one of the few places that still had heat on in June thankfully! The weather was in the 40’s.

My room was facing the motorway, very noisy at night time. No double glazing windows?

Holiday Inn express is always the Hotel I prefer to stay wherever I go becausr of the cleanliness, quiet environment, good breakfast, lovely staffs .

Every member of staff we came across was so friendly and welcoming, was worried about being so far out from Cardiff but would choose this hotel again purely for lovely staff

Nice up to dated room, great breakfast!