Smell a little bad the bed

I like the motel

We have previously stayed at this hotel without issue. It is clean. Jist dont let them put you in room 218. It's right next to the elevator so it makes noise and you hear the breakfast crowd.starting at.6am

Everything was great...

I showed for my reservation at the Hilton Inn express in cape Girardeau Mo, and was told that my reservation had been cancelled. The property said to take it up with Expedia. I contacted you but because the prompts were SO FAST, I could not keep up and my chat and phone call were cancelled. My iternary number was 72850963432875. They said that I had been refunded for this reservation, however the Holiday Inn Express blamed it on Expedia and Expedia blamed it on Holiday Inn. I have copies of my reservation and the receipt which now gives a zero balance. I just had driven 19 hours only to find out I didn’t have a reservation and they were full! Needless to say I am very angry. I was called back and told that they had had a cancellation, so we have a room thankfully. This passing the buck is completely unprofessional and I still don’t know what happened. I want to make sure I only paid for this room once and that I be compensated for the emotional stress this has caused me.

My stay was great: the staff and facilities were top notch. My only issue...the bed was just a little too soft for my back. Perhaps a few rooms with firmer mattresses are a possibility? Many thanks

I was very satisfied with my stay and the employees were friendly and helpful. I'll look forward to staying at Holiday Inn & Suites again. Thank you for your hospitality♥️

Clean. Friendly helpful staff.

Easy check-in, good breakfast, nearby to restaurants. We have kids, so the second queen bed and convertible soft were well utilized. Enjoyed our stay very much.

All of it

Nice staff. Clean room that overlooked the pool. Clean big pool. Cookies and milk after 8 and a wonderful hot breakfast. Would definitely stay again.

Excellent Hotel - Clean Rooms - Great Breakfast Buffet - Friendly Staff. Only thing that could be a little better was the temperature of the ‘heated’ indoor pool.

I've stayed here before but this time I wished I hadn't. $175 for our night and noise was coming from everywhere..... outside....next rooms over....hallways..... hallways above. Told the desk about the noise and she smiled and said "yeah". For whatever reason the breakfast food quality was not good. The trash cans inside and outside were overflowing. The good thing is that there are plenty of food options near by and it's directly off the highway.

The A/C didn’t cool the room off until the next morning. The king bed was lumpy and very very soft! The window blind torn. The breakfast was cold and we were having breakfast half hr after opening which told us the food wasn’t warm when brought out. Not good for $153

Was a good room at a good price . The ac lack comfort as it was 84 in the room . I understand it was a warm.day also..ovwrall a decent hotel qith good breakfast and a good stay

Very clean and new!

Sheets in one bed were not made smooth. Not sure if they were clean. Keurig was broken

Enjoyed our one night stay at this hotel. Staff were friendly even when dealing with the morning fire alarm. Breakfast options were great and kept fresh.

Staff very friendly, room large and clean, floor slippery when wet, shower head inadequate over all good stay

Breakfast was hot and actually good. The staff friendly and kept things cleaned. Only complaint was our bath tub had a good size stain. Assumed it was one that doesn’t come up if so needs to be replaced.

Overall great stay

the proximity of all the resturans and shopping area

Very nice and clean with great location and excellent staff.

Clean, friendly staff that goes the extra mile to make things better

Outstanding ease at checkin. Customer service was great and friendly. Room was spacious, clean and quiet

Very convenient and welcoming staff

Was very fancy and had a lot in the rooms. My go to when I stay in cape

Great staff and facilities

Good quick access to get on road again

They don’t love fur babies. This was not apparent when booking my room. I hd to scramble to find another room where our fur babies were welcome. Fortunately, the Hampton Inn next door welcomes fur babies. Next time I’ll book there first.

Spacious queen suite was very comfortable. Everything was clean and excellent working order. The room had an armchair in addition to the desk chair - a nice touch that is too frequently missing from rooms. Best room we stayed in on a 3 week long trip!

Get daytime front desk Room was super.loved it all